Galley Gossip: Flight attendants, turbulence & scary flights

One of the scariest flights I ever worked also happens to be one of the first flights I ever worked for an airline called Sun Jet International Airlines. I lasted three months before moving on. Sun Jet is no longer in business. I’m going to guess this had a lot to do with gimmicky $69 flights to cities like Dallas, Fort Lauderdale, Newark, and Long Beach. While cheap tickets attract a lot of passengers interested in saving a buck, they don’t always cover the cost of maintenance and upkeep of aircraft for smaller airlines. At least that’s what I assumed based on the fact that I quickly became accustomed to the FAA meeting our flight in Long Beach, California every Tuesday afternoon and taking the equipment out of service. And this had nothing to do with all those duct taped armrests or the black plastic garbage bags some passengers had to sit on after they discovered their seat cushions were soaked with urine. Because that’s what happens when you mix cheap tickets, a quick aircraft turn-around on the ground, and seventeen unaccompanied minors on a previous flight! Hey, better a damp seat than no seat. Unfortunately that was the only alternative most of the time, because our flights were always full.

I should have known when I boarded it was going to be a strange flight based on the aircraft lighting alone. Throughout the all-economy class cabin the side wall lights were on the blink and flickering in the dark. This made the airplane feel less like a disco and more like a haunted house. But it wasn’t until we hit severe turbulence half an hour before landing in Dallas that the creepy mood lighting actually became a problem. It started to freak the passengers out. At one point even I began to feel like I was starring in my very own Stephen King horror movie at 30,000 feet.

“Flight attendants take your seats!” boomed the Captains voice over the PA.Strapped into my jump seat, I noticed passengers clutching the armrests while others held hands across the aisle. I didn’t see any praying, but I’m sure there was plenty of that going on because with each dip there were moans and groans and even a few full on screams, making a bad situation sound even worse.

Keep in mind most of our flights were filled with first time fliers with little-to-no interest in racking up frequent flier miles, so a lot of these people had never before experienced turbulence in their lives and here they were experiencing it at its worst for the very first time! While it was my job to keep the cabin calm, there was very little I could do from my jump seat except reassure those sitting nearby that everything was going to be okay. It’s a fact that most injuries occur only when passengers don’t have their seat belts on. But with each bump, the screams got louder and louder until someone yelled out the unthinkable:

“I don’t want to die!”

For a split second all was quiet. That’s when I got scared.

Unpredictable behavior makes me nervous. I tell you this because the flight was a non-smoking one, but from my jump seat I could see a few passengers were lighting up. Great, I thought, because here we were on a flight so bumpy there was no way I could possibly get up and run to the back in order to grab a bottle of halon to fight a fire if I had to. Fire in the cabin, by the way, is about the only thing that scares me in flight.

“You need to put that out!” I yelled from my jump seat, but as soon as the words had left my mouth I regretted saying them as I imagined a cigarette being squashed into the fabric of the seat back in front of them.

Instead of doing as they were told, they continued to puff harder and faster as the airplane jolted side to side and the lights blinked rapidly on and off. This is when others began to join in. Someone seated close to me said something about smoking one last cigarette before the airplane crashed. That’s when I heard a familiar voice scream out again.

“I don’t want to die!”

Of course, no one died that night. But later on I learned there was a Delta flight in front of us that aborted landing. That, however, didn’t deter our Captain from attempting his approach. When he did finally manage to get the airplane on the ground, we landed so hard I thought the aircraft might split in two. There was thunder and lightening all around as we taxied to the gate. Passengers began jumping up out of their seats and rushing toward the aircraft door.

“Sit down!” I cried. “We’re not at the gate yet!”

“Hold the passengers back when I open my door!” a coworker barked at me. But my colleague never did get that door open because half a second later the Captain announced over the PA that the airport was closed due to thunderstorms in the area. Because of this there weren’t any open gates available. Airport traffic had come to a halt. That meant we were going to have to sit on the tarmac until the weather cleared with an airplane full of passengers on the edge of revolt.

“Let us off!” passengers demanded. We would have, if we could have, but there was no where to go! We were stuck. All of us together in a flickering flying tube.

After the flight I spotted the Captain standing outside of the terminal leaning against a brick wall. An older guy, the quiet type, he stood there with his pilot hat in one hand, a cigarette in the other, while waiting for the employee bus. Immediately I noticed his face looked ashen. Quickly he inhaled and exhaled, eyes on the ground, shirt drenched with sweat under the arms. I couldn’t help but think he looked a lot like those crazy passengers smoking on the airplane, the very ones who thought they were going to die. That’s when it hit me. Right then and there I realized just how scary our flight had truly been.

Photos courtesy of Satanslaundromat and Caribb

Photo of the Day (11.01.10)

Most of us only interact with a few types of airline and airport employees. We chat with flight attendants, check-in with gate agents and get frisked by TSA officers. It’s often easy to forget that there are scores of people working on the Tarmac to keep planes well maintained and airports running smoothly. Those beverages don’t put themselves on the planes. Someone is driving that fuel truck. That flight delay caused by a maintenance issue? It might annoy you, but it allowed a highly-skilled mechanic to service your aircraft so that you’ll be able travel safely.

I was reminded of all of those hardworking folks when I saw this photo by Flickr user stefantrego. Sure, airports can be annoying (though some people love them) but that doesn’t mean that we shouldn’t take a moment to marvel at the impressive efforts put forth by all those people who keep things moving so that we can keep on moving, as well.

Have a picture of some unsung travel heroes? Or maybe just some great travel photos? Submit your images to Gadling’s Flickr group and we might use one for a future Photo of the Day.

Airfare prices drop: time to book your fall and winter travel

Have you been holding off on purchasing your tickets this fall and winter? Well, that precipitous drop that we were all eagerly awaiting has finally taken effect, and there are some fan-freaking-tastic flights waiting to be purchased.

The whole fare tidal wave began with an outstanding Southwest Airlines sale kicked off this week, reducing fares to only $30 each-way among many routes. In turn, many of the legacy carriers dropped their fares to the same destinations, so if you fancy paying for your baggage or earning useful frequent flyer miles then you might be able to switch up.

Sample fares include tickets from Chicago to Minneapolis and Kansas City for only $84 round trip.

Needless to say, sites like Kayak and Travelocity don’t search both the legacy carriers and Southwest’s site, so if you are going to do some fare crawling make sure to check all of the sites. You’ve got until the end of the day on Thursday, October 28 2010 to book your tickets, with available travel dates of early December and January – Mid February.

Plane crash caused by crocodile?

Any time I fly an African carrier my friends get worried. While some have good safety records like the ten safest airlines in Africa, others show an abysmal lack of basic care. Such was the case of the ill-fated Filair flight on August 25 that crashed into a house as it approached Bandundu city airport in the Democratic Republic of the Congo. Twenty people were killed. Authorities claimed the airplane ran out of fuel, but the company said it was a technical problem.

The lone survivor of the crash tells a different tale, Juene Afrique reports. The unnamed survivor says a crocodile slipped out of a sports bag someone had brought as a carry on. The passengers panicked and rushed to the front of the plane, causing a weight imbalance that put the aircraft into a nosedive. The crocodile reportedly survived the crash only to be killed by a machete-wielding local when it emerged from the wreckage.

Whether this is true are not is hard to say. Juene Afrique is a respected news source, but eyewitness testimony can be unreliable, especially when it’s anonymous. The plane was a Soviet-era Let-410 like the one shown here. It only seats 19 passengers so it’s small enough that if everyone ran to one end it would have weight balance issues. Plus the pilot reportedly complained it was in bad condition. Congolese company Filair is one of many airlines banned from flying into the European Union thanks to its poor track record.

Yet if the crocodile tale is true it wouldn’t be one of a kind. An eerily similar incident of a crocodile in a plane happened on an EgyptAir flight last year. Luckily nobody was hurt that time.

[Image courtesy Mottld via Wikimedia Commons. Note that this is not a Filair plane but a Russian carrier]

Transaero launches direct service to Moscow

Competition for direct flights to Russia is growing this month with the addition of non-stop service from New York JFK and Miami International Airport on Transaero Airlines.

“Transaero,” you ask? “Isn’t that the second largest Russian carrier serving over a hundred destinations worldwide and sporting a wide assortment of fancy Boeing widebodies?” Why yes, dear reader, it is. Авиакомпания Трансаэро has been growing sinusoidally over the last ten years, launching and folding routes from Los Angeles to Sydney to Hong Kong.

Their newest expansion plan includes launching direct service to the east coast of these United States in additional to Beijing in the far east.

Will it be better than Aeroflot? Well, Aeroflot does have the strong advantages of Skyteam partnership and backing from the Russian state — but perhaps the competition in the market will drive prices down. Now, if only we could do something about the visa fees….