When weather events cause travel disruptions, most people planning a vacation or business trip to an affected area have to change their plans. Airports and roads close, flights are diverted and destinations may be damaged or destroyed. Suddenly, the best travel plan has gaping holes in it that need instant attention. The good news is that many travel service providers stand by to help.
Right now, a massive superstorm, caused by the rendezvous of hurricane Sandy and two other big winter storms, is aimed at locations 800 miles inland up and down the U.S. East Coast and experts are worried.
Those with travel plans on either side of the storm are scrambling to reschedule. Airlines are waiving change fees for travelers who want to change their flights in and out of the growing area to be affected by the storm. It’s not something they have to do, but as travel service providers, airlines want to minimize the inconvenience to their customers.
Delta Air Lines, United Airlines, American Airlines and others are allowing air travelers to rebook flights starting Sunday for travel to and from a variety of Eastern U.S. airports.
Airlines are urging booked passengers to check the status of their flight frequently. Another good idea is to have a backup plan in place. If travelers have those potentially affected flights entered in smartphone app TripIt, for example, alternate flights are readily available. Signing up for email and/or text alerts from your airline provides additional information.
Similar in formation to 1991’s perfect storm when hurricane Grace joined a nor’easter and a cold front, this one looks to be far more powerful. That 1991 storm never came ashore. This one will.
Now, travel via cruise ship suddenly has a bit more allure. Unlike land-based travel destinations, cruise ships can, do and have moved out of harms way. Those booked on a cruise vacation will have less disruption than, say, those planning a trip to Atlantic City, New Jersey where casinos are closed and mandatory evacuations are happening.
Most of the time.
This storm is so big that in addition to normal itinerary modifications, ports are closing and entire sailings of a few ships have been cancelled. Carnival Cruise Line has canceled the October 28 sailing of Carnival Glory, not because of the storm, but due to a situation at the Norfolk Cruise Terminal. Positioned behind a major flood gate, which will will be closed to protect the city, there will be no access to the cruise terminal.
Regardless of the method of travel, this is where having a good travel agent in our back pocket comes in handy. Frankly, providing assistance to travelers in a time of emergency is probably one of the least common tasks that agents do. But in a situation like this, when surfing the Internet to make alternate plans can burn up valuable time that might have snagged a seat on the next flight out, travel agents shine.
Armed with information on all flights, hotels, cruise lines and other travel service providers at their fingertips, a good full-service travel agent can be the most efficient way to save the day.
Carnival Cruise Lines is sponsoring Boo at the Zoo, a “spooktacular” event at the Audubon Zoo in New Orleans which attracts thousands of families who will enjoy trick-or-treat houses, a Ghost Train, haunted houses, fun games with prizes and entertainment, children’s decoration stations, and more. One of the main attractions is a massive 70-foot-long giant pumpkin cruise ship display made up of more than 500 carved jack-o-lanterns.
Many of the pumpkins included within the Boo at the Zoo display feature designs showcasing various elements of Carnival’s new look at cruise vacatons, Fun Ship 2.0, with depictions of the RedFrog Rum Bar, the EA SPORTS Bar, and Guy’s Burger Joint developed in tandem with Food Network personality Guy Fieri, as well as the iconic winged funnel that adorns all Carnival ships.
Carnival’s history with New Orleans goes back to hurricane Katrina, when the line positioned ships off the coast of the state to house emergency rescue workers. Sponsorship of this event reconfirms the line’s commitment to the New Orleans community and the company’s role as the city’s number one cruise operator. Carnival carries 340,000 passengers annually on its two ships based year-round in New Orleans.
Interested in carving your own pumpkins? Click here for some stencils that make it easy.
Cruise ship overnight stays in port are becoming more popular all the time. Breaking away from port-intensive itineraries, long-time cruise ship travelers appreciate the extra time at iconic destinations. Those new to cruise vacations like being able to explore strange, new worlds but have the convenience and security of that cruise ship waiting for them at the end of the day.
“We continue to offer more late-night and overnight stays in ports than any cruise operator to offer guests the chance to savor a destination’s nightlife, oftentimes after the other cruise ships have departed,” said Larry Pimentel, president and CEO of Azamara Club Cruises in a Breaking Travel News report.
Azamara is not alone. Overnight stays are fairly common among luxury cruise lines. Dialing back the price a bit, mainstream cruise lines are getting into overnights as well.
Norwegian and Royal Caribbean sail to Bermuda, bringing multiple full days in port to explore the pink sand paradise. Carnival Cruise Lines and others do the same sort of thing in the Bahamas, overnighting in Nassau to allow late-night party time but no drive home.
But other ships, going to areas where they could easily sail to a different port each day and keep moving, are stopping to allow more time in dream destinations.
Disney Cruise Lines will sail Disney Wonder from Los Angeles round trip with an overnight in San Francisco. Costa Cruises has Costa Favolosa with an overnight stay at Dubai.
It’s all part of a focus on delivering what travelers want, a game cruise lines have had nailed for decades. Today, a maturing cruise industry is seeing a different kind of prospective passenger. Travelers now want more time in port, less touristy experiences and more destination immersion.
Fitness centers have been a standard amenity at hotels, resorts and on cruise ships for quite some time. Used or not, those facilities boast some of the latest equipment along with programs designed to maintain physical fitness on the road. Results of a new survey suggest a growing variety of reasons to work out while traveling, something cruise lines know all too well.
“Among those that exercise on vacation, 31% say their primary motivation is to maintain their fitness regimen,” says Travel Daily News reporting results of a TripAdvisor survey of 1,400 travelers. “A further 28% do so in order to avoid gaining weight, while the third most popular reason for exercising on holiday is to capitalize on having more free time to work out (14%).”
That’s no news to cruise lines that remain focused on adding healthy travel and fitness options. In an ongoing effort to move away from endless buffets where lifting a fork might be the only exercise their passengers engage in, things are changing. It’s those last two reasons, “avoiding weight gain” and “using free time,” that have cruise lines scrambling to add the latest features to ships.Carnival Breeze, the latest ship from Carnival Cruise Lines, features a SportSquare Sky Fitness Center with two ropes courses, a multi-purpose sports court for basketball, volleyball and soccer, a two-level mini-golf course, in addition to all the latest fitness equipment.
Passengers on Royal Caribbean’s Oasis of the Seas and Allure of the Seas can jog their morning mile against 360-degree ocean views from the ship’s Sport Deck running track. The line’s fleet-wide Vitality at Sea Spa and Fitness neighborhood supports a healthy lifestyle, combining the latest in aesthetic skin treatments, traditional spa services and workout programs. Last year, Royal Caribbean invited guests to participate in the line’s first “Royal 5K St Maarten run,” now an annual event.
Under construction now for a June 2013 debut, Princess Cruises latest ship, Royal Princess will have features that directly reflect an increased interest in fitness by cruise passengers.
“Many of our passengers are very active on vacation,” said Jan Swartz, executive vice president for Princess Cruises. “These new facilities will offer them state-of-the-art equipment and cutting-edge classes to keep up – or even step up – their fitness routines at sea.”
To make that happen, Princess Cruises is adding a private aerobics studio that will host a selection of fitness classes, including TRX Suspension Training, MyRide indoor cycling, a Body Sculpt Boot Camp and Chi Ball Yoga.
Like other lines, Princess is also adding a top-deck sports court called Princess Sports Central, offering a collection of court games, lawn activities (they will have grass growing there), basketball, tennis, volleyball, badminton and a batting cage. Golfers will find a driving range facility, and a simulated laser shooting range offers a new onboard activity.
“While most Americans will spend at least some of their vacation relaxing, many now balance their fun with fitness, as TripAdvisor’s survey shows that a significant number of travelers also prioritize personal health on their trips,” said Brooke Ferencsik, director of communications at TripAdvisor.
Responding to the call, fitness experts are focusing on short, easy workouts designed with the traveler in mind, with or without fitness facilities available like this TRX suspension trainer that fits in a suitcase and provides a total-body workout:
Often believed to be the travel choice of the newly wed or nearly dead, the nature of cruise vacations has evolved in recent years. At one time, a cruise vacation meant shuffleboard, never-ending buffets and a few thousand older, overweight passengers on a spin around the Bahamas. Now, the old iconic activities, dining options and even older passengers are being replaced with an active lifestyle and options for adventure travelers.
As new ships come out, cruise lines are careful to build in an ability to be flexible and cater to the traveler of today. Relevant dining options ranging from lifetime event dining, like a steakhouse dinner to celebrate a graduation at a fraction of the cost on land, to comfort food dining, like Macaroni and Cheese in the ship’s main dining room, reflect an evolving passenger’s taste.
Pinpointing that taste and satisfying it, cruise lines are more rabidly focused on capturing the attention of would-be passengers with far more than low prices and bonus offers. Branded experiences ranging from an infusion of DreamWorks characters into the Royal Caribbean fleet, a Nickelodeon influence on Norwegian ships and even Apple products in iLounges on Celebrity Cruises are proving popular. Off the ship, adventurous shore experiences often put cruise travelers on a path similar to that suggested by popular travel bloggers going it on their own.
Along with this “give-them-what-they-want” focus comes a branding effort designed to jumpstart the infusion of trendy, relevant elements to the onboard experience on older ship as well. Royal Caribbean has a Royal Advantage program being rolled out to older ships, replacing tube sets with flat-screen TV‘s, adding new trendy dining venues found on the newest of ships and upgrading other elements of the onboard experience as well.
On Carnival Cruise Lines some travelers may lament the near extinction of the party-going frat sailings (AKA “booze cruise”) but don’t have to look far for new, different venues that are becoming the place to be at sea.
Inspired by what is popular while traveling, Carnival unleashed its FunShip 2.0 initiative in New York last October. The $500 million enhancement program includes partnerships with popular celebrities and leading brands.
Funnyman George Lopez and celebrity chef Guy Fieri along with Miami Heat‘s DJ Erie are doing more than simply lending/selling their well-known names and star statuses to the Carnival brand in an attempt to draw a new breed of cruise passenger. Each has worked with Carnival to create experiences that fit the brand and infuse their own unique style.
The Food Networks Guy Fieri is working with Carnival to offer a dining venue called Guy’s Burger Joint, featuring the Food Network star’s (really amazing) hand-crafted burgers and fresh-cut fries with special recipes created exclusively for Carnival.
Different, from previous product upgrades that have happened throughout the years, cruise lines are listening and communicating with passengers and targeted travelers, speaking their language. Also, reflecting a degree of transparency, cruise lines are letting us in behind the scenes to see what goes into bringing something new on board as never before.
At a press conference in New York, Fieri manned the outdoor grill most of the afternoon, making soon-to-be signature burgers and answering questions. When asked why he got involved with the project, straight-talking Fieri told us, “…because these people at Carnival really care about their customers. It really means a lot to them that the people who sail on their ships have a good time. I wanted to be a part of that.”
It’s funny how you can hear something like that from a cruise line a million times and think nothing of it, but let those words come out of a popular icon in the world of food and all of the sudden they have meaning.
Fieri’s influence goes beyond the burger recipe too and gets really detailed in its execution on board. Condiment stations will feature a suggested menu developed by the chef to show guests what condiments and toppings they can use to build a specialty burger. In addition to burgers, Guy’s Burger Joint will serve fresh, hand-cut French fries prepared on board. We sampled (OK make that “inhaled”) both in New York and agreed with most others that it was one of the best burgers ever.
Carnival is also teaming up with comedian and TV personalityGeorge Lopez who will become the cruise line‘s “creative director for comedy” as Carnival introduces the Punchliner Comedy Clubs Presented by George Lopez.
To become the cruise line’s curator of comedy, acting as a consultant on the vetting and hiring of comedic talent for the line’s existing fleetwide comedy clubs, Lopez will play an active role in the securing of top up-and-coming comedic talent, utilizing his vast resources within the North American comedy scene.
“Carnival’s ships offer a huge audience that truly appreciates comedic performances and the on-board clubs are fantastic,” Lopez told us. “I intend to help build and nurture an understanding among up-and-coming comedic talent that these ships represent a phenomenal environment to work and gain experience.”
Through the partnership, Carnival ships will feature a Lopez comedy routine shown on in-cabin televisions fleetwide and pre-recorded introductions by Lopez at comedy club shows, as well as a new Punchliner Comedy Brunch that will be offered on sea days. Lopez will also partner with the line on a comedy-themed consumer contest in 2012.
“Carnival’s guests absolutely love comedy which is why we are already the cruise industry leader in fleetwide comedic programming and, in fact, we host more guests in our shipboard comedy clubs than any land-based comedy chain in the U.S.,” said Gerry Cahill, Carnival’s president and CEO. “By partnering with George Lopez, an exceptionally talented, respected and popular comedian, Carnival’s comedy offerings will be taken to an entirely new level.”
Lopez is seriously into the comedy concept too, much like Fieri and his cooking. In an interview with CruiseRadio‘s Doug Parker and Matt Basford, Lopez detailed his involvement saying “I will bring people from television and movies and that will make it better. You start to see people on the ship that you have seen in movies and that makes it fun, that’s a great surprise,” adding, “I will be performing on the ships occasionally myself which I am excited about.”
DJ IRIE, song master to the stars and the official DJ of the Miami HEAT, will develop a first-of-its-kind DJ academy at sea that will train all Carnival DJs across the “Fun Ship” fleet. The DJ IRIE Spin’iversity promises to bring an exciting and relevant new vibe to the line’s legendary nightclubs, deck parties and beyond.
“Miami HEAT games are known for their high-energy and non-stop fun created by DJ IRIE and we want to tap into his unique skills and passion for music to create an unforgettable atmosphere on board,” Mark Tamis, Carnival’s senior vice president of guest operations told us. “Music is the soundtrack of our lives and our goal is to create an emotional experience for our guests through the right mix of terrific music and a DJ with a unique personality who can energize a crowd.”
Whether spinning in clubs in Miami or Las Vegas, at a sporting event or hosting his popular South Florida radio show, the internationally known DJ IRIE has mastered the art of bringing a crowd to its feet and pumping up the energy and excitement – much like Carnival had done for 40 years.
But through his new comprehensive training program, IRIE will train Carnival’s DJs how to read a crowd and tailor song selections from every musical genre, appealing to guests of all ages. He will also instruct DJs on how to make maximum use of their own personality and energy to create their own persona and build popularity among guests to develop a fan following.
An important point to note: none of this costs extra. This is Carnival reinventing the at-sea experience, adding more options than ever, all included in the price.
The onboard experience is changing in other ways as well. Big name entertainment is lending their name to new cruise ships as Godmothers, or just to be were the entertainment action is.
Off the ship too, cruise lines are taking a good hard look at what they have for travelers once ships reach their destinations. Taking a page from travel bloggers, cruise line “excursions” are far more than a busload of tourists complaining if the air conditioning is not cool enough.
Today we’re seeing cruise passengers getting off the bus and on to kayaks, scuba diving, surfing, hiking and climbing trails, viewing history, arts and culture up close in any given port. At the end of the day some ships may stay in port late or overnight before moving on to their next stop.
Always a solid reason for cruising, travelers get to see and sample destinations they may or may not want to return to later, for a longer land-based vacation.
No, today’s cruise vacations are not your parents’ idea of a good time, they’re yours, whatever that may mean.
