Cruise line makes offer, gets sued, waits

by Chris Owen on

The cruise line that owns Costa Concordia is trying to move forward, past recovery and initial assistance efforts to make an offer to non-injured passengers. Still without conclusive forensic reasons or blame placed for the tragic grounding of January 13, Costa Cruises faces legal action as it and the entire cruise industry review safety standards.

The families of those who died, passengers that were injured and crew members will be handled on a case by case basis. For everyone else, the line is offering:

  • A lump sum of 11,000 euros (about $14,500) per person as indemnification, covering all patrimonial and nonpatrimonial damages, including loss of baggage and personal effects, psychological distress and loss of enjoyment of the cruise vacation;
  • Reimbursement of the value of the cruise, including harbor taxes;
  • Reimbursement of air and bus transfers included in the cruise package
  • Full reimbursement of travel expenses to reach the port of embarkation and return home;
  • Reimbursement of any medical expenses resulting from the cruise;
  • Reimbursement of expenses incurred on board during the cruise.

Almost simultaneously, crew member Gary Lobaton off Costa Concordia has filed a complaint in the federal court of Chicago seeking class-action status in a $multi-million lawsuit.

“The defendants failed to properly and timely notify all plaintiffs on board of the deadly and dangerous condition of the cruise ship as to avoid injury and death,” Lobaton said in the complaint. The passengers and crew “were abandoned by the captain.”

Meanwhile, Fox News reports six passengers off the stricken cruise ship filed a complaint against Carnival Corporation, parent company of ship owner Costa Cruises, in a Miami court demanding $460 million in compensation.

Maritime law experts say such actions probably won’t go far. Similar attempts to sue in the U.S. have been turned away by the U.S. Supreme Court and the expense of filing in a foreign court is often too great. Between the liability limitation clauses of the passenger contract cruise travelers agree to by booking passage on a cruise ship and the nearly-exempt status of foreign flagged cruise ships, cruise lines have themselves covered.


“It’s well-settled law,” said Jerry Hamilton, a maritime attorney who regularly defends cruise lines against lawsuits in STLToday. “The Supreme Court has said those clauses are valid clauses. They will be upheld.”

Still, the cruise industry moves on and the Cruise Lines International Association (CLIA), a trade group that represents the interests of 26 member lines, announced a global safety review in answer to questions raised by the Costa Concordia grounding.

Key components of the Review include:

  1. An internal review by CLIA members of their own operational safety practices and procedures concerning issues of navigation, evacuation, emergency training, and related practices and procedures.
  2. Consultation with independent external experts.
  3. Identification and sharing of industry best practices and policies, as well as possible recommendations to the IMO for substantive regulatory changes to further improve the industry’s operational safety.
  4. Collaboration with the IMO, governments and regulatory bodies to implement any necessary regulatory changes.

“While the cruise industry has an outstanding safety record, CLIA is fully committed to understanding the factors that contributed to the Concordia incident and is proactively responding to all maritime safety issues,” the organization said in a statement, adding “The Cruise Industry Operational Safety Review will enable the industry to do so in a meaningful and expedited manner.”

How this story ends, how much compensation will be given or awarded, will have a lot to do with conclusive results of investigations underway involving the captain of the ship and black box evidence of what really happened.

For now, concerned parties wait while preliminary operations to pump fuel out of the cruise ship were suspended Saturday due to bad weather. Workers decided the sea was too rough to continue the salvage operation.


Flickr photo by Cyr0z

Cascading changes likely for cruise travelers

by Chris Owen on

Changes are coming for cruise travelers even though exactly what happened to force Costa Concordia to ground off the coast of Italy has yet to be defined by forensic evidence. Playing out as everything from rumors to accusations and first-hand reports from passengers actually on the ship, media outlets have been working overtime reporting the story. Some accounts seem reasonable, some far-fetched and some totally bizarre. But churning to the top and coming more in focus all the time are changes likely to be seen in the very near future that will affect every cruise traveler.

Thinking of what we know and have seen about the Costa Concordia event, there are some facts that we don’t need an official report to verify. We see a once-mighty cruise ship on its side with our own eyes and ask “How could this have happened?” That’s the big question that concerns cruise industry experts and will force changes in the operation of cruise ships in the very near future.

“This tragedy has called into question our company’s safety and emergency response procedures and practices,” Micky Arison, chairman and CEO of Carnival Corporation said last week, calling for an audit of safety procedures.

Technically, by the numbers, cruise vacations are safe. According to the Cruise Lines International Association, more than 16 million passengers sailed in 2011 and 2012 is projected to exceed that by at least another million. This type of accident is rare. But so was the sinking of the RMS Titanic, 100 years ago in April. That disastrous event served as a wake up call to an overly confident cruise industry at the time much like Concordia has shaken even the hyper-safe cruise industry of today.

“While I have every confidence in the safety of our vessels and the professionalism of our crews, this review will evaluate all practices and procedures to make sure that this kind of accident doesn’t happen again,” said Arison.

To insure future safety at a higher, more effective level, Arison ordered a complete review of safety procedures fleet-wide across all the various cruise line brands that fall under the Carnival Corporation umbrella.

On the safety topic, everyone in the cruise industry seems to agree.

“Any loss of life at sea is tragic, but the Costa Concordia disaster is even more traumatic since it was entirely preventable,” said Captain Bill Doherty, director of maritime affairs for Nexus, a provider of private maritime safety and security solutions.

“Safety is a journey rather than a destination,” said Royal Caribbean President and CEO Adam Goldstein echoing the position of many in the cruise industry. Goldstein notes the need to look for lessons in every minor incident or accident. Looking to the future, Goldstein cautions against complacency. “This is a never ending cycle. As our Chairman Richard Fain says, there is no such thing as perfect safety but there is such a thing as perfect dedication to safety. We strive to be true to that concept.”

A complete review of safety procedures will naturally come in contact with security issues that can create potential safety problems. Right after 9-11, the travel industry was on it’s highest level of security ever. Airlines, cruise lines, hotels, and airports in addition to governmental agencies put into place new protocols to help prevent a disaster such as the terrorist attack on the World Trade Center from happening ever again.

In the process, the cruise industry inquiry will probably run into other areas of safety and security that will force cascading change on areas other than lifeboats, safety drills and the like.

Changes to look for:

  • Safety Drill before the ship leaves the dock on every sailing- This is just a no-brainer after the Costa Concordia event where hundreds who had embarked the vessel the day of the grounding had received little if any safety instruction.
  • The modification or end of Navigational Bridge and behind the scenes tours– They went away right after 9-11 but have crept back in from one cruise line to another as a revenue source that offers an opportunity to cause harm that could affect a ship full of passengers.
  • Increased security presence on ships– Although rare, instances of binge drinking and other associated “I’m at sea so its OK” behavior will come under greater control with an increased security presence on ships industry-wide.
  • Tighter rules on teens– Teen rape, underage drinking and other associated problems with teen travelers are caused by an environment that inadvertently allows these things to happen. While cruise lines have a zero-tolerance for crime and drugs on ships, the very nature of a cruise ship environment allows them to happen. This will be a tough one to address but one that is overdue for action.
  • Passports required– The issue has been kept on hold for years as the travel industry moans that requiring passports for US citizens would prevent many from traveling. One step toward better security and resulting safety would be the increased level of security brought by requiring passports of all passengers embarking any ship, any time.
  • Background checks– Critics of the cruise industry point to a lack of diligence that allows sex and drug offenders and child molesters, required to register on land, to easily board cruise ships. Their presence creates an environment of easy prey as underage passengers are allowed to roam free. Once seen as the call of overly-critical cruise foes, the industry will give the topic serious consideration.
  • Psychological profiles of command officers– Especially if evidence confirms that the captain of Costa Concordia was on a joy ride to show off the ship to the folks on shore, this will be huge. “Captains ultimately answer to no one — on board,” Carolyn Spencer Brown, editor-in-chief of Cruise Critic told MSNBC. The reasons are steeped in seafaring history, she said. “But I think that’s something that will change.” More checks and balances are needed, and Brown anticipate changes in the future as a result of the Concordia grounding. “A lot of standardization is probably coming out of this,” she said.

Experts agree, this can’t happen again, but questions are raised.

Done right, this increased focus on safety and security plus all the areas of cruise ship operations that are affected by both will be costly. Expect cruise prices to rise as a result. Still, wouldn’t it be better to pay $50 more for a cruise and greatly reduce the odds of these things happening ever again?

It was not all that long ago that safety concerns over trouble spots like Egypt, Mexico, Japan and others around the globe were driving travelers toward cruise vacations. Does this Costa Concordia tragedy change that attraction?

These are questions that will be answered over time as the cruise industry, still reeling from this latest event, recovers, regroups and moves on.

Flickr photo by Cyr0z


Cruise tragedy calls for increased focus on safety

by Chris Owen on

On the heels of the Costa Concordia cruise tragedy, where a once-proud ocean going vessel now lay on its side off the coast of Italy, calls for increased safety standards and procedures are being made. While history will remember the Concordia event as more of a near-miss than a Titanic-like disaster as tabloids might have us believe, most experts agree: this can’t happen again.

As rescue workers still try to find 20-some missing passengers, blame has been placed squarely on the shoulders of the ship’s master, Captain Francesco Schettino. The ship was sailing a course approved by the cruise line, similar to an airline flight plan, when Captain Schettino chose to deviate from that plan, sailing too close to a nearby island in order to show the ship to locals.

“This route was put in correctly. The fact that it left from this course is due solely to a maneuver by the commander that was unapproved, unauthorized and unknown to Costa,” said Costa Chairman and CEO Pier Luigi Foschi in a live press conference via telephone from Italy yesterday.
Rogue move on the part of an out-of-control captain or not, it is clear that changes will have to be made in the way cruise lines do business to insure another event like this never happens again.

“The incident has many in the maritime industry and those contemplating a cruise questioning how something like this could happen” says cruise expert Paul Motter on FoxNews. “After all, the Costa Concordia, which was carrying 4,200 passengers and crew, was stocked with the state-of-the-art navigation equipment.”

Look for changes in the way cruise lines do business very soon. Maybe more focus on safety instructions, starting at embarkation. Perhaps more detail and a different way of handling safety drills and surely some sort of check system that requires more than just a Captain’s whim to change a ship’s course. But Motter urges passengers to take responsibility for their own safety with a number of suggestions.

“Choose a cruise line that specializes in your native language,” says Motter. During the Costa Concordia event, safety instructions being broadcast over the ship’s loudspeaker system were difficult to hear in any language, leaving those who did not speak the language being broadcast at a disadvantage. “Costa, MSC and other cruise lines offer cruises in as many as five languages simultaneously. Europeans are used to hearing announcements in five languages consecutively; Italian, French, German, Spanish and English. In a critical situation the idea of having to communicate in five languages is not just daunting, it can mean life or death.”

Another lesson to be learned from Costa Concordia is to avoid itineraries where passengers are allowed to embark from multiple ports. In the U.S., passengers embark and disembark at the same port in most cases. European sailings allow passengers to embark along the way.

“During a disaster, having people onboard who have not yet had a boat drill can really add to the chaos, ” says Motter, noting the International maritime law requirement that says a ship must hold its safety drill within 24 hours of sail-away. Many cruise lines have a safety drill before the ship begins to move. While procedures followed on Costa Concordia were in compliance with this rule, it left 600-some passengers who embarked the ship the day of the event, uninstructed on safety procedures, adding to the confusion of getting off the ship.

Cruise lines, appropriately, will wait until the final story is told about Costa Concordia. The ship’s “black box” of navigational data and other pertinent information was seized by local authorities in connection with their investigation of the captain. That may add information that will steer the direction the cruise industry takes.

Costa has placed priority appropriately. They still have 20-some unaccounted for passengers to find. Addressing potential environmental hazards caused by that ship laying on its side off the coast of Italy is also a priority right now. But look for changes to be coming soon, changes that will impact the on-board experience of a cruise vacation, hopefully in a safety-conscious way that will make for smooth sailing into the future.

Getty image/daylife



Cruise accident “like a scene from Titanic” says passenger

by Chris Owen on

(Updated 8:10AM EDT) After running aground off the coast of Italy Friday night, an unknown number of passengers are reported dead as a luxury cruise ship sinks and dawn reveals details of the tragic accident.

“It was like a scene from the Titanic,” journalist Mara Parmegian on board for what was to be an 8 day Mediterranean sailing told the ANSA news agency.

Costa Cruises Costa Concordia ran aground on a sand bank near the Italian island of Giglio, Italy sending water pouring in through a 160-foot gash in the hull and forcing the evacuation of over 4000 passengers and crew on the ship.

“We were having dinner aboard when we heard a loud noise, like that of the keel being dragged over something,” passenger Luciano Castro told Italian state radio early Saturday reports ajc. The lights went out “and there were scenes of panic, glasses falling to the floor,” Castro said.

Castro said it was reported that some passengers jumped into the sea in an attempt to swim to nearby Giglio island. Evacuation efforts were apparently complicated by the position of the listing ship, according to a Costa Cruises blog post.

Giuseppe Orsina, a spokesman for the local civil protection agency, told CNN: “We are verifying the different lists of passengers and staff that have been given to us from Costa and at the moment from 43 to 51 people are missing.


In an update on the Costa Cruises blog, the cruise line confirmed that the ship, now half-submerged, had been evacuated and that an investigation was underway:

“It is a tragedy that deeply affects our company. Our first thoughts go to the victims and we would like to express our condolences and our closeness to their families and friends. In this moment all our efforts are focused on the completion of the last emergency operations, besides providing assistance to the guests and the crew who were onboard in order to have them going back home as soon as possible. The emergency procedures started promptly to evacuate the ship. The slope, gradually taken over by the ship, made the evacuation extremely difficult. We would like to express our profound gratitude to the Coast Guard and all the forces co-ordinated by the Coast Guard, including the authorities and citizens of the island “Isola del Giglio”, who have been involved in the rescue and assistance to guests and crew members. The company will fully co-operate with the relevant Authorities in order to determine the causes of what happened.”

Aerial video released later in the morning gives a better perspective at the scene of the accident. The cause is still unknown.


 


114,500 ton Costa Concordia was on a Mediterranean cruise from Rome with stops in Savona, Marseille, Barcelona, Palma de Mallorca, Cagliari and Palermo. The ship was carrying 3,200 passengers and 1000 crew members. The passengers scheduled to embark today in Savona and in subsequent ports will be contacted directly by Costa Cruises.

Photo: Huffington Post

Size matters when it comes to cruise ship spas

by Ralph Grizzle on

Spas are becoming increasingly important to both cruise lines and cruise line passengers who want to pamper themselves.

For their part, cruise lines not only are engaging in the battle of the biggest but also are working to heighten anticipation among cruise passengers.

This year, two new cruise ships laid claim to having the largest spas at sea.

First out was the German operator AIDA Cruises. In February, the line boasted that the brand new AIDAblu’s 28,000-square-feet Body & Soul Spa took the prize for the biggest sea-going spa. Then in June, Norwegian Cruise Line took the lead with the 31,000-square-foot Mandara Spa (pictured) on Norwegian Epic.

To give its passengers a taste of what they might experience on board, one of Italy’s major cruise lines has put its offerings online. Costa Cruises has developed a mini-site that allows visitors to browse the line’s Samsara Spa menu.

The site, www.samsaraspa.com, features videos and more from the Samsara Spas found on five of Costa’s ships. Costa’s Samsara site offers detailed descriptions of the varied treatments and spa stateroom alternatives in the Samsara Spa area on Costa’s ships.