Breaking: Cruise crew member dead in Cozumel

by Chris Owen on

While foul play has not been ruled out, the drowning death of a Royal Caribbean crew member in Cozumel brings the safety of Mexican ports of call back into focus along with the broader issue of cruise passenger safety in general.

The body of Monika Markiewicz a musician on Royal Caribbean International’s Allure of the Seas. 32, was recovered from the ocean off the southern part of the island Saturday. An autopsy determined the cause of death to be drowning but Markiewicz also suffered a blow to the head. Police are investigating.


“Tragically, we recently became aware that the crew member was a victim of a violent crime while ashore in a remote area in Cozumel,” said Royal Caribbean spokesperson Cynthia Martinez. “We extend our most sincere and heartfelt condolences to the family and friends of our crew member.”

The topic of Mexican ports of call is a hot issue with cruise lines and Mexican government officials alike. The tragic death of a crew member in Mexican waters, regardless of the reason, brings safety back into the spotlight.

Cozumel is a popular port of call for cruise ships, far removed from the drug gang violence in Mazatlan, a center of Mexican drug cartels. Cruise lines, always vigilant regarding the safety of passengers and crew recently and dropped calls to Mazatlan due to crimes against passengers and crew members.

Disney Cruise Line, Princess and Holland America dropped Mazatlan as a port of call on Mexican Rivera cruises last month. Mexican government officials responded with a cry of “no fair” saying their ports were safe, meeting with cruise line officials and promising a safe experience for cruise passengers.

“We highly value our long-standing relationships within the cruise industry, and are dedicated to ensuring that Mazatlan remains among the top cruise destinations on Mexico’s Pacific Coast. Mazatlan has hosted nearly 1.5 million cruise passengers since 2008 and is widely regarded as one of the safest destinations in Mexico.” said Julio Birrueta, spokesperson for the Mazatlan Tourism Trust.

Newly relocated Disney Wonder, bumped to the West coast when new Disney Dream took over in Florida was scheduled to visit Mazatlan on a series of seven-night sailings through April. Instead, that time will be spent in what is believed to be a safer Cabo San Lucas.

Just last week, cruise lines returned to Mazatlan after they believed safety issues had been addressed. The Mexican government bolstered its tourism police force with a special unit of plain-clothes security personnel in the main tourist areas, including shore excursion sites.

Still, crime involving tourists is an ongoing problem in Mexico. Tourism officials have been accused of attempting to minimize the issue. The US Department of State has urged caution visiting Mexico issuing a Travel Warning in September of last year saying “It is imperative that U.S. citizens understand the risks involved in travel to Mexico.”

A cruise line crew member being found dead, for whatever reason, is indeed cause for concern in an ongoing look at the safety of ports around the world.

Last week, chaos and demonstrations in Cairo, Egypt sent cruise lines sailing in a different directions and land tour operators cancelling booked tours.

Cruise lines are modified itineraries for ships calling in Egypt and Tunisia, canceling all port calls in these two countries. While unrest/chaos continues in the area, cruise lines are playing it safe by keeping ships and passengers out of harms way.

Most recently, citing a “changing political environment” Disney Cruise Line as well as land tour operator Adventures by Disney is dropped Tunisia from all land and sea tours. They are just the latest of a growing number of cruise lines and tour operators to pull out of the troubled region.

“We continually evaluate our itineraries, and the decision to modify this itinerary was made in part due to the changing political environment in Tunis and the recent Travel Alert issued by the U.S. Department of State for Tunisia,” Disney spokesperson Christi Erwin Donnan told USA TODAY.

Indeed, cruise lines constantly monitor the situation at every port they call on, most commonly skipping ports for weather related reasons. More difficult to monitor but equally important, changing political environments and crime ashore too are a cause of concern regarding the safety of passengers and crew.


Airlines, Cruise Lines stay clear of chaotic Egypt

by Chris Owen on

A number of airlines have canceled flights in and out of Egypt and cruise lines have canceled calls to ports as unrest grows.

Norwegian Cruise Lines and MSC Cruises, both with scheduled stops in in Alexandria, Egypt have canceled those calls, modifying itineraries. Delta Airlines, Lufthansa, Air France, Kuwait Airways and Egypt Air have altered flights or suspended service to the region indefinitely.

The situation is grim. Demonstrators demanding the resignation of President Hosni Mubarak and the right to a free election have been seen looting,

After warning against travel to Egypt, evacuation flights are being organized by the US Embassy in Cairo and will leave Monday. India and Turkey are evacuating their citizens today. In a statement, the US Embassy said

“The U.S. Department of State recommends that U.S. citizens avoid travel to Egypt due to ongoing political and social unrest. On January 30, the Department of State authorized the voluntary departure of dependents and non-emergency employees. Violent demonstrations have occurred in several areas of Cairo, Alexandria and other parts of the country, disrupting road travel between city centers and airports. Disruptions in communications, including internet service, may occur. The Government of Egypt has imposed a curfew from 4:00 p.m. to 8:00 a.m. in Cairo, Alexandria and Suez until further notice.”

Protests in the last five days against Mubarak’s 30-year rule have caused the Egyptian army to be deployed in an attempt to control demonstrations. With at least 74 killed, two mummies destroyed, burning buildings and ongoing battles between protesters and police will effectively shut down tourism, a major factor in the Egyptian economy.

On CNN this morning, US Secretary of State Hillary Clinton said the US is standing by the existing Egyptian government “for now” urging an open discussion that could lead to peace.

Flickr photo by ChrisCruises

Cruise lines score environmental awards

by Chris Owen on

Cruise lines get a lot of criticism for fouling up the air with tons of bad stuff emitted from their diesel burning engines. Environmental groups say “rightfully so” as dirty engines can emit a ton of gunk into the atmosphere each time they dock. But there was good news for Norwegian, Celebrity and Royal Caribbean cruise lines who all three won awards from the Port of Seattle for making an environmental difference recently.

In the first annual Green Gateway Partners Awards the lines were recognized for participating in the At-Berth Clean Fuels program, or use of shore power to plug in and turn off engines while docked at shore.

“Each of the companies recognized have demonstrated that you don’t have to choose between the environment and the economy,” said Port of Seattle CEO Tay Yoshitani.

Earlier this year, Princess Cruises Island Princess plugged in at the Port of San Francisco to a system that was built as a cooperative effort by the Port of San Francisco, San Francisco Public Utilities Commission, the Bay Area Air Quality Management District, the Environmental Protection Agency, Holland America Line and Princess.

Princess’ shore power program made history debuting in environmentally extra-sensitive Juneau, Alaska in 2001, expanded to Seattle in 2005, and then to Vancouver in 2009. Currently nine of the line’s ships have the capability to “plug in” to a shore-side power source, representing an investment for Princess of nearly $7 million in equipment.

It’s a topic that comes up often these days as cruise ports green up and look to the future.

Last month, he Port of Los Angeles completed it’s World Cruise Center solar rooftop project. Estimated to produce 1.2 million kilowatt hours of electricity annually, the $10.8 million project will also result in an estimated $200,000 in energy cost savings.

It looks like they’re sailing in the right direction environmentally.

Flickr photo by Leandoe

Cruise Scam Watch: The $99 cruise

by Chris Owen on

Is it real or is it a fake? That’s the big question that comes up when we hear of a $99 cruise. Short answer: If it comes directly from a cruise line, yes, it probably is true. You’ll pay port charges, taxes and government fees on top of that but those prices do exist. If it comes from anyone else, beware; this might be a scam.

We’ll get to the real scammers in a minute. First though, let’s look at a real-life example of cruise pricing that may appear to be misleading but really is not. It’s important to know the difference between the two.

Real cheap fares are often last-minute deals and you’ll have to sail in the next 30 to 90 days to get them. Cruise lines do that to fill up ships rather than sail with empty cabins. Other cheap fares like Carnival Cruise Line’s Early Saver Fare, are for sailings far in advance. These have restrictions, much like a discounted airline ticket.

That Early Saver fare is one of the best values around, no scamming involved but can be hard to tie down on our own. For example, right now the line is advertising fares starting at $169 for a 3-day cruise. That’s a great value.

Let’s play along and see what happens when we try to find that $169 price advertised on Carnival’s web site today as that sure catches ones eye.

Going to Carnival.com we look for special pricing and see that $169 price. We click for “details” and find that $169 price is no place to be found and the low price that jumps off the page is now $209. “That’s OK” we say, let’s play along. So we click on View Sailings by that $209 price and get 74 pages of cruises to look through. Our confidence is restored a bit as we see prices less than that $209 and finally find the $169 price.

Cruise lines commonly offer a price that is restricted to one or two sailings out of the hundreds of choices we might find.

There’s really nothing wrong here and Carnival is not trying to take advantage of us, it’s just clever marketing but totally legitimate. They actually did have that $169 fare. Clicking around you’ll run into the same situation on pretty much any major cruise line website.

It’s a rather complicated process that we get used to really fast which opens the door for the crooks to come in.

This would be a good reason to use a travel agent who can help navigate through the maze of choices. Still, Carnival is an honest company, selling an actual product. Not all travel sellers are.

You’re a winner!
The booking scams often come in the form of sweepstakes winners. You’re at a public event that features booths of information and are encouraged to sign up for a chance to win a free cruise. All you have to do is pay a $99 processing fee. You and a friend can go on a fabulous cruise vacation for just that small fee.

There are a lot of different versions of the “Win a Free Cruise” scam and probably always will be as long as cruises are popular. At the very least these are ways companies collect your personal information which you really don’t need everyone having. On the darker side, there is no free cruise for anyone and/or that small processing fee you was the gateway used by crooks to steal your identity. Just say no on this one.

Still, cruise lines do give charitable organizations free cruises to raffle off for fund-raising so if the source of the free cruise is your church, it’s probably safe.

The travel agency went broke
By now you’re probably getting the idea that “if it sounds too good to be true, it probably isn’t” which surely applies to some travel sellers. A good case in point is Cruise Value Center, a one-time major player in the online booking world that went broke. In this case, it was believed and entirely possible that passengers who had booked cruises and made final payments might not have actually been confirmed on those sailings and the money they paid not passed along to the cruise lines. Yikes! Unsuspecting and trusting consumers out for that rock-bottom low price at all costs could and did get easily caught up in the whole mess.

The cruise line went broke
Just last September Cruise West, a small line from Seattle best known for Alaska voyages suspended bookings after a long series of financial problems. consumers here were left without much recourse either.

Pyramid Schemes
This scam often involves an “amazing business opportunity” for you that can result in discounted or free travel with very little work on your part. Those targeted here are usually people who have been on a cruise or two already and really liked it.

The idea that fuels this scam is that “everybody knows somebody” who might like to go on a cruise. Who better to buy a cruise from than a trusted friend? Along comes XYZ Travel Company who will teach you all about it for $499. For that fee, they promise to provide good training and set you up with the latest tools for booking cruises. All you really have to do is get your friends to buy from you. In return, you get discounted or free travel.

The problem here, and one that has caused cruise lines to stop accepting bookings from companies like this in the past, is that the “training” is inadequate and your title of “travel agent” is meaningless. Legitimate travel agents go through extensive training and will have verifiable letters after their name like CTC, ACC, MCC, or ECC from real accredited organizations.

How to avoid getting caught up in these cruise scams:

  • Never pay with cash or a check, always pay with a credit or debit card. You are afforded some protection there if things go badly.
  • Buy travel insurance from a third party, not the travel agency or cruise line.
  • Use a trusted travel agent. Don’t have one? Ask a trusted friend, relative or co-worker who does or see our tips on finding one.
  • Always insist that payments be made directly to the cruise line. There is no reason for a travel agency to hold your money. You should see the name of your cruise line, not the travel agency, on your card statement.
  • If you want to be a travel agent selling cruises, start with a professional organization like Cruise Lines International Association (CLIA) or the American Society of Travel Agents (ASTA) who can provide guidance.

Flickr photos by liss_mcbovxla and the Italian voice

New York cruise port wants green power… two years ago

by Chris Owen on

It’s been two years since Carnival Corp, the Environmental Protection Agency and the Brooklyn cruise terminal port authority agreed to enable cruise ships to plug in to green shore-side power. West coast ports are doing it already with San Diego going online just last month.

All parties agree that it’s a good idea and are ready to move forward. But an agreement on maintenance and operating costs just can’t be reached.

Environmentally angry diesel fuel burned by cruise ships idling while docked can spew a ton of pollutants into the air, about the same amount as 1000 idling cars.

Nearby neighbors of the port are angry, tired of it all and want action.

“The emissions are invisible but get in people’s lungs and cause all sorts of damage,” said activist Anthony Armstrong, who lives with his wife and two children just two blocks from the cruise terminal. “It’s a huge concern around here.” reports the New York Post.

Carnival Cruise Line is ready to go and knows what they need to do. Sister-lines Princess Cruises and Holland America Line already have ships outfitted with the new green power technology and are plugging in on the West coast. They know how to do it.

The EPA and port authority have set aside $15 million to make it happen. All that remains is an agreement on who will pay ongoing costs of maintaining and operating the system.

“We need a comprehensive shore power agreement now,” Councilman Brad Lander told the Brooklyn Daily Eagle. “We’ve had two years of idling ships and idling negotiations. We have a tremendous opportunity to make a real difference in the health of our communities, and the sustainability of our port.”

Here we have the cruise industry, sometimes criticized for its polluting ways, stepping up to do the right thing. The cruise port wants green power. Neighbors are all over it and no one can figure out how to make that happen.

Wouldn’t it kind of make sense that whoever uses the power from the new system would pay for it?

I’m just sayin’

Flickr photo by postopp1