Travel Smarter 2012: Your best cruise values in 2012

by Chris Owen on

Looking for the best cruise values, many travelers check the Internet in a click-to-buy way, much like they might an airline ticket or hotel room. Like airfare search engines, some online cruise booking sources are better than others. Some people turn to travel agents who keep up on the latest industry trends, current pricing, and special offers not always available to consumers. In 2012 and into 2013, finding the best cruise value will take knowing what to look for first, then using a variety of sources to bring home a package that is way more than just the lowest price.

Forget the Concordia effect
January’s grounding of the Costa Concordia in Italy sent shock waves through the cruise industry and a call to take a closer look at cruise safety. What the grounding of the Concordia did not do was lower cruise prices. Consumers expected it, the press reported that bookings were down, but nothing happened. Travel agents knew this because business was generally unaffected. Instead of looking for prices to tumble, agents took advantage of existing offers and promotions for their clients, reaping huge values, but not due to a ship accident.

Ships that linger a while
Hot on the horizon are itineraries that linger a bit longer, if not overnight, at popular ports of call. Travelers are becoming increasingly weary of quick pit stops at popular destinations and want more time to explore. Cruise lines are answering the call and those sailings will be priced to fill ships. This offer is becoming especially popular on high-end cruise lines.

River Cruising grows even more
Also, look for the river cruising craze in Europe to continue, for many of the same reasons: travelers want more time at ports and want more of an up-close-and-personal experience ashore. River cruise ships with far fewer passengers on board will deliver that, and at reduced rates, in competition to mega liners. However, that pricing won’t last. Once they catch on, prices will go up.

Discounts on seven-day or longer sailings
Still, the mega liners need to sail full ships, so look for discounts on seven-night and longer sailings as a best value in 2012. A recovering global economy in many nations will entice old travelers into the booking pool and cruise lines will vie for their business.

The dollar is looking better
More outstanding values for sailing from North America may be affected by the weaker Euro, which has almost reversed the exchange situation it was in last year when the dollar was weak. Now, cruise lines who made massive deployments to Europe, in anticipation of sailing their floating assets to more profitable waters, are bringing ships back to the more reliable North American market, though it still needs some encouragement to book. Pricing, especially in the fall of 2012, will be excellent.

Refurbished ships are where the action is
Probably the best value in 2012 will be refurbished ships, priced nicely to sail full. Slowing down a bit on bringing out new ships, cruise lines are taking a step back, looking at what worked on the new ships and adding those popular features to old ships, usually during routine dry-dock maintenance work.

Adding features that might not have existed when the ship was built, cruise lines are transforming older ships into vibrant, relevant floating hotels, competitive with the newest at-sea, or land, vacation options.

A dry dock period usually means routine maintenance and we don’t hear much about it, but with improvements becoming a priority, expect new carpets, upgraded stateroom amenities, and more stuff they can’t do with the ship full of guests. Sometimes these things are part of a grand plan to roll out popular features to older ships in a big way.

Past projects with much more than normal dry dock maintenance were spearheaded by Carnival Corporation brands and their Evolutions Of Fun program on Carnival Cruise Line ships. They brought an array of improvements to older ships including a new water park and an adult serenity area. Sister-line Holland America soon followed, spreading the Signature of Excellence program around the fleet.

More recently, Royal Caribbean focused on Radiance of the Seas. By applying the updated Royal Advantage programming to the older ship, they brought about a makeover of incredible proportions that were made possible, at least in part, by importing popular features from giant sisters Oasis and Allure of the Seas.

The most significant transformation of a Princess Cruises ship occurred not long ago aboard Grand Princess. During a 24-day makeover, the first of Princess’ workhorse Grand class ships had a massive renovation to receive many of Princess’ trademark features, introduced since the ship’s 1998 debut, including the wildly popular Piazza atrium.

“This is the largest makeover we’ve ever undertaken for any of our ships,” said Jan Swartz, Princess Cruises‘ executive vice president. “When Grand Princess was launched she was the most innovative ship at sea, and now we’re adding some of the later innovations we introduced on subsequent ships.”

The king daddy of all remodeling programs, though, has to be Carnival Cruise Line‘s Fun Ship 2.0 initiative, an intense array of onboard programming, brand infusion, and signature “fun” that is consistent with their industry-leading position. They have defined cruise vacations for decades and will lead the way to a future generation of cruise passengers.

The $500 million remodeling program is much more than just a new coat of paint and new carpets. Branded elements of the initiative include: Guy’s Burger Joint developed in tandem with Food Network personality Guy Fieri; the Punchliner Comedy Club presented by George Lopez; and “Hasbro, the Game Show.” On Carnival Liberty right now is the Blue Iguana Cantina and Tequila Bar, and the Red Frog Rum Bar, both receiving rave reviews from passengers on the ship.

“Carnival Liberty is the first ship in the fleet to feature many of our Fun Ship 2.0 enhancements and guest response has been tremendous, exceeding our expectations,” said Lania Rittenhouse, Carnival’s vice president of product development. “From the EA SPORTS Bar to the RedFrog Rum Bar and BlueIguana Tequila Bar to Guy’s Burger Joint developed in tandem with Food Network personality Guy Fieri, guests are really enjoying the wide array of innovations. We are looking forward to rolling out additional elements of Fun Ship 2.0 such as the Punchliner Comedy Club Presented by George Lopez and ‘Hasbro, The Game Show,’ later this year as the implementation of this exciting project continues.”

Look for remodeled ships, which are way less expensive than building new ones, to be a best value in 2012 and beyond. Start searching via cruise line websites, check Internet cruise brokers to get an idea of where pricing is, and then call or email a travel agent that specializes in cruise vacations. A good travel agent’s expertise in booking should yield great value, if not immediately then down the road if new discounts, promotions, and offers come into play.

It’s something travel agents do that will not happen when booking directly with a cruise line. (Seriously, they are not going to call you up and let you know they just lowered your fare, trust us.) Click-to-buy methods can’t touch the perks that will keep us sailing smoothly into the future with the best possible value.




[flickr image via joiseyshowaa]

Cruising after the Concordia grounding: what you need to know

by Chris Owen on

When Costa Concordia ran aground off the coast of Italy, the world watched as what seemed to be a lazy traveler’s easy road to adventure had thousands scrambling for their lives. Forget the bingo, shuffleboard and buffets; all of the sudden what was thought to be impossible unfolded before our eyes. The Concordia grounding was a clear example of just how wrong things can go when we travel, highlighting the importance of safety but yielding very few lessons. Odds are, it will be business-as-usual for the cruise industry soon with a few minor but important tweaks.

“We were having dinner when I heard a huge bang and suddenly it felt as if the ship was being ripped apart,” Concordia passenger Agata Martisi told the Telegraph. “I turned to my husband and said, ‘My God, that sounds like we’re on the Titanic!'”

Not since the disastrous sinking of the RMS Titanic, a hundred years ago in April, had the world turned its attention to maritime matters in such a serious way. A great many lessons were learned from Titanic, giving birth to the International Convention for the Safety of Life at Sea (SOLAS), an international maritime safety treaty that imposed strict regulations on seagoing vessels. Those lessons are in force today, making a cruise one of the safest travel options available. But that knowledge was probably of little comfort to those 4,000+ passengers and crew on the Concordia who saw their vacation/workplace/lives come to an abrupt end on Friday, the 13th of January.”The captain of the Costa Cruises ship that partially sank on Friday after hitting rocks off the coast of Italy had diverted the vessel onto a route not authorized by the company,” reported USA Today, quoting Costa chairman and CEO Pier Luigi Foschi.

Accounts of events leading up to the grounding, including blame and how the ship’s evacuation was handled, vary. But one element of the story seems clear: the chaotic reality of actually abandoning the ship was far from the well-organized, methodical process consistent with safety training that millions of cruise travelers have received over the years.

“The accident is a reminder of the importance of safety procedures and a wake-up call for the 16 million or so passengers who embark annually, some of whom may have become complacent about those nettlesome safety drills,” said the Los Angeles Times.

That appropriate training was viewed by passengers very much like the safety talk given by airlines before the beginning of every flight — something the line is obligated to do but will probably never come into play. Rarely do passengers offer their full attention. We can only imagine what those who did not pay any attention at all were doing when the delayed “abandon ship” order was given on Concordia. Recently released video suggests that the chaos was not only among passengers though as we see here:




As always, paying attention during a safety drill is a good idea that will go a long way to getting us off a ship in a timely manner if the need should arise and if the abandon ship order is given.

Another good idea would be one that travel agents have recommended for years, to memorize the deck plans of the ship, or at least be somewhat familiar with them before boarding. In the past, the idea was based on the belief that it would keep passengers from bumping into walls, trying to find their way around the gigantic ships for the first day or two, adding to more quality time on the ship. In the future it may mean the difference between getting off the ship in an emergency, or not.

“In a situation that is similar to the Titanic tragedy, crewmembers of the cruise ship, Costa Concordia, repeated many of the same mistakes as the workers on the Titanic did years ago,” reported CruiseLineJobs. “Primarily, when it became obvious that the Concordia was sinking and the passengers were seeking escape, chaos ensued, and as one passenger of this shipwreck stated, ‘It was every man for himself.’ According to one official from Italy there was no clear leadership for the rescue effort.”

As anticipated, and as appropriate, the global cruise industry recently announced a new emergency drill policy requiring mandatory muster for embarking passengers prior to departure from port. The new policy is consistent with the industry’s announcement of a complete safety review in response to the Concordia grounding and as part of the industry’s continuous efforts to review and improve safety measures.

The Cruise Lines International Association, European Cruise Council, and the Passenger Shipping Association put forward the new policy with the support of their member cruise lines.

In a joint statement, the cruise ship associations said: “The formal policy is designed to help ensure that any mandatory musters or briefings are conducted for the benefit of all newly embarked passengers at the earliest practical opportunity,” reports the Telegraph.

Under the new muster policy:

  • A mandatory muster of all embarking passengers will happen prior to departure from port.
  • Late arriving passengers will be promptly provided with individual or group safety briefings that meet the requirements for musters applicable under the International Convention for the Safety of Life at Sea (SOLAS).
  • The policy is designed to help ensure that any mandatory musters or briefings are conducted for the benefit of all newly embarked passengers at the earliest practical opportunity.

This is probably nothing new to American cruise travelers sailing from North America where safety drills are customarily done before departure anyway. Though by international law, ships were only required to do safety drills within the first 24 hours. This change addresses the situation that may have contributed to what was reported as “panic” and “miscommunication” on board Costa Concordia for over 500 passengers who had just boarded that fateful day and had not received a safety briefing.

And that’s probably about all that will come of the legacy of Costa Concordia. History will probably write it as a near miss or a shot across the bow with a call for more safety, but documented facts indicate that cruising is already extremely safe. Safety measures in place before the grounding of Concordia were thought to have all possible contingencies addressed. But just as airline crashes, also rare, teach caution airlines to reexamine safety protocols, so has the grounding of the Costa Concordia served to remind cruise lines just how horribly wrong things can go.





[Flickr photo via EU Humanitarian Aid and Civil Protection]

Luxury vacations now within reach through new travel service

by Chris Owen on

For many travelers, a luxury vacation is a thing for which to save, splurge on for a special occasion, or hope to do some day. Adventure travelers often do not even have luxury vacations on their radar and are more apt to grab the backpack than to hit the road. But luxury vacations do not have to be for just the rich and famous. An online source for discounts on luxury is bringing that world within reach.

Luxury Link is an online destination for deals on luxury vacations at desirable destinations like Fiji, Hawaii or Tahiti as well as the cultural capitals of Europe or cities in Asia.

Luxury Link packages vacations then offers two ways to buy, sort of like eBay or Priceline, via auctions or offers to “Book Now.”

One significant difference when comparing Luxury Link to eBay, Priceline, or other similar options, is in the offerings. Luxury Link partners with upscale hotels, resorts, villas and cruise lines, to offer deals, many of which we don’t find anywhere other than on their own websites.

Luxury link boasts savings of up to 65%, “often including complimentary extras, amenities and activities for the best value available anywhere,” says the Luxury Link website. That’s just sales talk to catch our attention. All online travel sellers do it. Most buyers who frequent sites to research travel probably do not pay a lot of attention to those claims, nor should they.

But also differentiating Luxury Link is the notion that top-shelf hotels, resorts, cruise lines and others want to entice luxury travelers to their product, but often have a hard time making contact with them. Partnering with Luxury Link to create unique vacation products, they are offering something not available elsewhere.

That can be good and bad.The good part is that the move suggests the operators of those vacation options are looking to establish a long-term business relationship with luxury travelers. In other words, they are not in it to fill up some hotel rooms at the last minute where any warm body will do. We don’t see that a lot with online sellers of travel.

The potentially bad part is that those uniquely created vacation packages are difficult to compare with other deals causing buyers to not have a sense about the value being offered. They simply do not exist from any other source.

Still, Luxury Link does have some outstanding values, including a clean report from the Better Business Bureau, and might very well enable luxury travel dreams.


Flickr photo by Andy_Mitchell_UK

Luxury cruise line adds rock star experience

by Chris Owen on

Crystal Cruises is an upscale, luxury cruise line that is known for pampering passengers with top-of-the-line amenities and onboard services. Now, the line is extending its highbrow experience to passengers before they even get on the ship.

“Security lines, long hikes, uncomfortable chairs, cumbersome luggage – the modern-day airport experience has lost the ease that flying once provided,” says Vice President of Land & Port Operations John Stoll. As he explained to the Sacramento Bee, “Whether one prefers to travel discreetly, or just minimize inconvenience, this service ushers you into the refined gentility of a Crystal experience from the moment your vacation really begins: when you leave home.”

The personalized, 24/7 luxury service, available for purchase internationally by all Crystal cruisers, utilizes worldwide airport resources to facilitate a hassle-free airport experience for guests traveling to and from their Crystal ship.

Speeding through airports in rock star fashion, Crystal passengers bypass much of the customary stress associated with flying. Door-to-gate porter and escort services, fast-track processes, and access to VIP/Business Class Lounges, where available, are all part of the new Crystal VIP Airport Service, the first of its kind offered by a cruise line.Services include: greeting passengers upon airport arrival on all legs of their flight schedule; handling luggage from home to the ship; assistance with delayed or cancelled flights and related lodging, transportation, and meals.

Packages are available for up to four people in hubs around the globe from New York and LA to Rio and Hong Kong. Prices vary depending on location and the services selected with amenity menu subject to local laws, regulations, and/or airline/airport policies.

For those who must carry their own luggage, there are tips for getting through security checkpoints.




Photo: Crystal Cruises

Venice to cruise ships: Get out please

by Chris Owen on

Venice is proud of its heritage. Home to beautiful architecture, canals, bridges, gondolas, the annual Venice Film Festival, the Basilica and many other churches along with museums like the Guggenheim, its probably no surprise that cruise ships are not on the top of their list of things to add to the mix. In the wake of the Concordia grounding, considering the threat of accidents, air and water pollution, and an additional 2 million more visitors a year into a city already maxed out with tourists, Venice has a plan to keep cruise ships away.

The city does not want cruise ships in their lagoon at all but as a first step to keep them away, wants to reroute ships arriving in Venice so they stay farther from St. Mark’s and other prominent monuments as a possible step toward keeping them out of the lagoon altogether.

“This is one of the hypotheses we’re working on,” Environmental Minister Corrado Clini told the Associated Press. “In the meantime we should take precautionary measures to progressively reduce risk.”

The Venice Port Authority opposes moves against cruise traffic saying the cruise industry employs thousands of Venetians and believes Venice is not a candidate for cruise ships to run aground like the Concordia did last month, not all that far away.

In addition, a team of 25 cruise ship captains work around the clock as pilots of a sort, assigned to board cruise ships outside the lagoon and oversee their passage through Venice, accompanied by a pair of tug boats.

To deal with the air pollution, the port is exploring a system that would let ships plug in to shore side power when docked, similar to how ships plug in to U.S. West coast ports, allowing them to turn off their engines. Like U.S. systems, a green shore side power system will be costly and seems to have stalled for that reason.

Unlike U.S. ports concerned about the impact of cruise ships though, Venice is a United Nations-protected UNESCO site and Francesco Bandarin, UNESCO’s assistant director-general for culture, a Venetian himself, said longer-term solutions are needed.

“The city is a very fragile city. This is a city that comes to us from the Middle Ages,” Bandarin told the AP. “It is not designed for having that kind of traffic. It is designed to have ships, and we will always have ships around Venice, but not these kind of ships.”


Flickr photo by jastrow75