Now I understand why travelers get angry

by Catherine Bodry on

I’ve always been a patient traveler — or so I like to think. Missed trains and delayed planes don’t normally phase me beyond a general annoyance. I’ve always regarded the stressed-out angry traveler as someone who needs to take a chill pill and enjoy the journey. I plan to get sick, get robbed, and/or see big insects in my guesthouse; so I don’t take valuable items with me, and usually sleep with the lights on (just because I expect to see big bugs doesn’t mean I’m not scared of them).

But this holiday season, I had the experience that made me understand just why travelers get so pissed off. I’ll be discussing it in a three-part series coming up, but for now I want to apologize to travelers out there on whom I have formerly passed judgment. It sucks being stranded in the U.S.A.

Here are the lessons I learned this dismal holiday travel season:

1. Landing in Tampa does not have the charm of landing in Bangkok or Delhi. There’s no $1.50 tuk-tuk or rickshaw to take somewhere if your car rental reservation gets effed-up. When you’re stuck in a hotel room in Dallas outside the airport (a hotel with no bar, nonetheless), it’s not as cool to have to order a $12 pizza from Dominoes as it is to eat street food for a few cents. Thus, being stranded while traveling domestically loses any glamor it might’ve had in a foreign country.

2. Delays cost money. Delays cause stress. Vacations are short and expensive, so a day by the pool that has been replaced by sitting stand-by and eating unhealthy and expensive airport food is reason enough to get upset. But when airline, travel agent, and car rental companies have no empathy for the bedraggled traveler, it makes everything all the worse. All we want is a kind word and a little respect to help make up for lost time and spent money.

3. When things happen through no fault of your own, don’t expect anyone else to take the blame. You’re on your own. As such, take every single precaution you can think of to protect yourself. One thing I regret is not taking down names; it helps to know who you were dealing with when filing a complaint. And when you file a complaint, don’t expect reparations — but it’s still worth filing.

Those are the three major lessons I learned — what about you? Did you have any eye-opening experiences while you traveled over the holidays?

JetBlue turns to travel websites for booking

by Catherine Bodry on

In the past, JetBlue sold most of its tickets through its website. But last year, the budget airline listed its fares on “global” distribution systems, which mainly serve travel agents.

Now, JetBlue has gone all the way online; it started selling tickets on travel websites like Orbitz, Expedia, and Priceline. The company explains that with rising fuel costs and a slower economy, it needs to “expand its reach and step up competition.”

And perhaps gain back some of the customers it lost during all those crazy delays and cancellations last February?

TVTRIP.com

by Erik Olsen on

Any first-time visit to a city brings a host of potential problems. Among them, especially for the more budget-oriented, is finding a decent hotel to stay in, one that promises a measure of comfort and convenience, as well as cleanliness. Face it, if you look around on the Web for hotels, many of them appear quite different online than they are in person. This has happened to me before, for sure. Online the place looks lovely and well-tended. But when you get there, cockroaches skitter into the shadows and those pearly-white walls you saw on the Web site are soiled with water stains.

Well, if you are heading to Europe any time soon, you might be able to avoid this problem. A new site called tvtrip.com offers video tours of European hotels. The site was created by managers of Expedia Europe, so you can be relatively sure the quality of the site is good. And it is. It is not only well organized, it is good-looking and easy to use.

I clicked through several of the tours and thought that if were were heading to, say, Paris, this could be a very useful research tool. In fact, I imagine that we’ll be seeing a lot more sites like this that allow you to check out tourist sights, restaurants and more. If a picture says a thousand words, a video says a million. Give it a look-see to see what I mean.

Booking a Flight from New York to San Francisco Online. But Where Online?

by Iva Skoch on

I used to be a big fan of buying tickets on travel websites such as Expedia.com, Travelocity.com, Orbitz.com but lately, I found that it is often cheaper to buy them directly through the airlines’s websites. Have we come a full circle?

I picked a random date–a long weekend Sept.13-17 from New York to San Francisco–to see what rates would come back.

A sample of a few direct flights:

  • United: $303 on Expedia, $298 on United.com
  • Continental: $357 on Expedia, $352 on Continental.com
  • Delta: $303 on Expedia, $358 on Delta.com
  • Alaska: $343 on Expedia, $498 on Alaskaair.com (hello!)

OK, so it’s a mixed bag. I have to say though that I have yet to find a flight that is cheaper on Expedia or Travelocity than it is on Continental.com. Their website is really good, I think. It is comforting to know that airlines are starting to understand how to use the Internet to their–and our–advantage.

I now use kayak.com to see the best rates and then book directly on the airlines’ sites. Plus, I get extra miles for booking online. Expedia, be worried!

2007 Webby Award Winners Announced

by Justin Glow on

The winners of the 2007 Webby Awards have been announced, and while Gadling didn’t take home a trophy this year (though we were named an “Official Honoree“), several other great travel-related websites did. Here are the nominees and winners in the travel category of the 2007 Webby Awards:

Maybe next time we can take home a Webby!