Galley Gossip: Flight attendant of the month – Author Barbara Goodwin

by Heather Poole on

Name? Barbara Goodwin

Hometown? Orange County, California

Base? LAX

How many years have you been a flight attendant? 32

Tell me about your book, Hiding in Plain Sight? It’s a romantic suspense novel about a flight attendant who foils a drug running operation at her airline and has to go undercover with the DEA to find who is the head of the ring. It’s a book for the baby boomers as I think they, too, deserve romance in their lives.

I’ve read the book and it’s good! You’re a very good writer. Hours flown this month? It would be 84, but I have jury duty so I’m not flying 2 trips.

Last flight? JFK-LAX

Galley or Aisle? Galley (as much as possible!)

Thank goodness for people like you! I’m an aisle girl, myself. You’ve got to be organized to work in the galley. First class, business class, or coach? First Class (also as much as possible!)

Widebody or Narrowbody? Widebody

Of course. Favorite airplane? 767

Regular Route? LAX-JFK-LAX

I met you on a flight from LA to NY, only I was commuting and you were working the business class galley. Dream Trip? I’m flying my dream trip. I love the Transcons and have done them for 12 years. I meet the most fascinating people as well as many celebrities and no leg of the trip is the same.

Nightmare Trip? ORD-SFO-ORD. A passenger went berserk, stabbed a pregnant passenger in her arm, the nearest men climbed over seats to go to her rescue and 3 were injured, all stabbed. An older man on the flight had a heart attack watching that unfold inflight.

Oh my, that is the worst “worst trip ever” story I’ve ever heard. And you’re still flying… Just goes to show how much we love our jobs. Moving on, what exactly is in your rollaboard? Lol! Okay, let’s see. Pajamas, undies, 2 blouses, jeans, tennis shoes, socks, sweater. Travel pillow, alarm clock, earplugs, slippers, charging cord for my cell phone, shoe polish.

Shoe polish? I’ve never heard that before. What about your tote bag? Makeup bag, uniform sweater for the always cold First Class galley, galley gloves, passenger restraint tape (actually, duct tape. Hey! I didn’t name it that…), masking tape, water bottle, 3 books, 2 of mine to show or sell, one I’m reading and assorted papers.Any packing tips/tricks? None. I’m still trying to figure out how to pack after all these years. My twin sister even gave me a book on packing for Christmas one year. It didn’t seem to work for me.

I have yet to meet a flight attendant who knows how to pack. Favorite brand of pantyhose? Nordstrom’s.

Best brand/type of in-flight shoes? Monroe

What brand/type of work shoes do you wear through the terminal? Ugly, boring flats. If my feet hurt, I’m not a happy flight attendant, so I compromise and go for comfort.

I hear ya! Any airport routines? Sign in, check my mail box, get a decaf Starbucks and yak with my friends

Nicest Airport? I don’t really have one.

Worst Airport ? Miami

It seems people either love it or hate it. Favorite Airport restaurant? Oops, sorry, none. I’ve only been at 2 airports, LAX and JFK for the past decade.

What kinds of snacks do you carry with you on the airplane? Weight Watchers bars, Trader Joe’s Cliff bars, string cheese, apples, and a thing I make called baked oatmeal. They’re oatmeal squares, easy to pack and don’t get too smashed.

Hotel away from home? The Roosevelt in Manhattan .

Best layover city? New York! When I’m in New York I love to eat at Carmines in Times Square with a bunch of friends from the crew

I’m a big fan of Carmines, too. Their salad is amazing. Favorite in-flight announcement? Flight attendants prepare for landing.

Book / Magazine last read on the jumpseat? Everlasting by Kathleen Woodiwiss

Most annoying passenger question? Are you sure my bag won’t fit in the overhead bin?

If there’s one thing we know, besides uncomfortable seats and bad food, it’s baggage. Ever hook up with a pilot? Yes, many moons ago.

How about a passenger? Never.

Favorite vacation spot? Maui because of the wonderful sunsets. I know it sounds crazy, but I don’t go away on vacation, I love to write my books then.

Finish the following sentences:

I can’t fly without my… iPhone

On my last flight… I closed the galley curtain and didn’t realize I cut off the heat vent so
I froze in the galley.

Once a passenger…. On his way to the bathroom heard me asking another flight attendant if she would date someone much younger. He told me he would have turned off his computer if he’d known we were having such a fun discussion.

Once a pilot... told me that reading a few paragraphs of my book Hiding in Plain Sight was turning him on. That was fun!

Once a flight attendant... decided to read one of my love scenes out loud to some other flight attendants working the trip and turned beet red. I told her the scenes were not to be read out loud!

Why do passengers... tell flight attendants to smile?

When it comes to traveling, I wish... People would have patience with those around them.

If I could be anywhere in the world, I’d … be right where I am, at home.

Any advice for travelers? Check your bag. If they can’t do that…pack light.

Next flight? What else? LAX-JFK!

To read more about Barbara and her books visit her website – barbaragoodwin.com

Pilot sues flight attendants over safety

by Tom Johansmeyer on

Three Phoenix-based flight attendants are in the unusual position of defending themselves from pilot-instigated litigation. Of course, they deserve it. I mean, what would you do when people responsible for passenger safety report safety concerns to federal regulators? Either you can fix a problem or you can sue. Since the pilot is obviously a proud American, he chose the latter course. And, he’s now proving his patriotism by messing with the media.

America West Flight 851 was about to leave Calgary, Alberta back in 2003. The flight attendants were worried about frost on the wings, but the pilots saw no need to de-ice before take-off. Eventually, the guys at the front of the plane gave in, but the flight attendants were worried enough by the incident to report it to the Federal Aviation Administration (FAA). Looking back on the crash in Buffalo a little over a week ago, this looks like a decent idea.

First Officer Ed Gannon didn’t see it that way, even after he was cleared by the FAA (which offered to pick up the tab for some of his legal fees).

Now, I am somewhat sympathetic to Gannon (sorry, Heather). I’m not plane-savvy enough to know if the FAs had a good point or if they were intruding on the pilot’s turf. Even though the FAA cleared the guy, he still had his life at least inconvenienced by the flight attendants. And, let’s be realistic. Being sued is not something you can just brush off.

Assume you feel you’ve done nothing wrong, and you have to spend thousands of dollars to make that point. Yeah, you’d be pissed. You’d want a bit of payback.
If Gannon wanted to make a point, filing the suit was enough. The fact that the judge tossed out some of his arguments (including “infliction of emotional distress”) suggests that he shouldn’t push too hard (the defamation bit is still in play). Instead, however, he’s upping the ante.

The seemingly wronged pilot has subpoenaed reporters’ notes from the Phoenix New Times, not to mention any documents supplied by the flight attendants who are being sued. Gannon has also gone after the FAs’ blog, hunting for information about the people who have posted comments on the site.

Imagine getting a call from a lawyer because you posted a comment on this story … scary, isn’t it?

Gannon’s made his point. It’s time for him to put all this in the past (hell, it happened six years ago). If you feel strongly about this, consider a contribution to the FAs’ legal defense fund.

Check out these other stories from the airport checkpoint!

Galley Gossip: A question about packing (it’s all about the shoes!)

by Heather Poole on

Dear Heather,

Love your blog and your web site! I laugh all the time. I usually only fly once a year for a cruise, but when I do I always see people doing what you write about and I laugh. I also try to remember to do and not do what you write about. I’ve never had a bad experience with flight staff or any flight for that matter. I’m about to go on vacation and I do have a question about luggage. With all the restrictions on checked luggage, I’m trying to make the most of my carry on bags. I’ve called the airline and they refer my questions to TSA and TSA refers me to the web site or the airline (talk about run around), but some answers are not on TSA or the airline’s web site. For instance – can hair dryers, flat irons and travel irons go in your carry on? My usual carry on fits nicely in the overhead compartment, but how big of a bag can I fit under the seat? (I’ll be on a Continental 757-200 and 737-900 ) Trying to keep the weight of my checked bag down, I would like to use a bigger under the seat bag for shoes and such. The 3-1-1 rule is that per person or per carry on? I try to book a hotel near shopping so I don’t have to transport toiletries, etc. but I also hate packing that stuff in my checked bag for fear they would leak (I wrap them well and seal them in zip locks and cosmetic bags but you just never know). Any information you can give me would be helpful. Thanks and keep up the great blogging. I love it.
Debbie

Dear Debbie,

First of all, I’m glad to hear you like my blog. I’m even happier to hear you’ve never had a problem with a flight staff or on any flight for that matter. You’re one of the few.

Hair dryers, flat irons and travel irons can go inside your carry on luggage. Though I must ask why you are hauling a travel iron along with you on a trip? Do you really want to lug that thing around and then spend your precious time ironing on vacation when you could be relaxing on vacation – in wrinkle free clothes? Isn’t that what vacation is for? Relaxing. Not ironing. Personally, I’d rather not iron, and that’s why I wear the navy blue polyester dress when I’m working. However, whenever I do bring along something that must be ironed, I just hang it up in the shower and let the steam take care of the wrinkles. Now if you must take the iron with you, I guess I should tell you about a pilot I know who sprays his uniform shirts with starch before packing them inside his suitcase. He said it works.

I’m sorry to hear you’re getting the run around from the airline and TSA, but my guess is TSA is telling you to go to the airline website because every airline is different and has their own set of rules about how much luggage you can bring on-board and what it will cost to check each piece of luggage. I bet the airline is sending you to the TSA website because their rules are different from the airlines rules in regards to what you can and can not take through airport security. Me, I’d play it safe and leave the liquids at home, like you said, check one bag (if it’s too large to bring onboard with you) and take a smaller bag on the airplane.

Because you sound concerned about your bag fitting under your seat, it sounds like your bag may be a wee bit big. Just so you know, my crew tote-bag doesn’t always fit under the seat in front of me. It all depends on the airplane and how much I’ve managed to stuff inside my tote. While most of the time my bag does fit under the seat without a problem, I have had an issue on the 737, but all I had to do was take out a few books, the big bottle of water I had bought in the airport terminal after I passed through security (don’t forget to purchase yours!), turn my bag on its side and give it a good shove. Whatever you do, do not over pack and make sure that the bag going under the seat in front of you is squishable.

Packing for a long trip isn’t easy, but it doesn’t have to be hard, either. The tricky part, if you’re a woman, is figuring out which shoes you’re going to take with you, because when you’re a woman it’s all about the shoes. Am I wrong? Shoes take up too much space in the bag. That’s why I’m going to tell you to leave all those shoes you’ve packed in your smaller bag at home. I mean do you really need all of them?

Now I’m not the most fashionable person on vacation, but I do manage to have a good time and look okay doing so. The key is picking out only two pairs of shoes (a nice pair and a walking pair) to take with you and then coordinating all your outfits around them. If you’re smart you’ll be able to wear both pairs of shoes with most of your outfits. Whenever I’m going on a long trip, I pack two pairs of nice pants and two pairs of jeans (or cargo pants). When it comes to my shirts I always stick with basic colors – black, white and maybe even brown. That way I’m able to mix and match all my pieces which creates even more outfits. I use colorful accessories to dress it up or down.

See that photo over there on the right? Those are my shoes. That’s what I wore in Italy – a beat up pair of slip on canvas shoes and a pair of black boots. I made sure to wear the boots whenever traveling because my walking shoes took up less space in my bag. (Shove a few pairs of socks inside the shoes to save even more room.) Of course I packed everything for my ten day trip to Italy inside my crew luggage – a rollaboard and a tote-bag -that’s it. No need to check bags. Don’t forget, less bags equals less stress. You want to have fun, right?

The only reason I was able to make it through those ten days in Italy with only one suitcase and a tote-bag was because I rolled my clothes tightly, which resulted in me being able to pack even more clothing, I found a laundromat in Venice, which allowed me to get to know the locals and feel like a true Venetian, and I only took two pairs of shoes, which made it possible for me to get it all in one rolling bag, which is why I was able to swing my tote over my shoulder and carry that one very heavy bag up the Spanish Steps in Rome as if I were super woman in black boots.

A word of advice; If you can’t carry it (or lift it) by yourself, don’t pack it, don’t take it, otherwise you may not enjoy your trip. I had to learn that the hard way.

Hope that helps, Debbie. Enjoy your cruise! And make sure to take me with you next time.

Heather Poole

Have a question? Email me at Skydoll123@yahoo.com

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Galley Gossip: 10 things a flight attendant does on reserve

by Heather Poole on

1. Complain about being on reserve to any flight attendant who will listen. There’s nothing worse for a flight attendant than being on reserve. Don’t believe me? Ask a flight attendant on reserve. Go ahead, ask, I dare you. Just don’t tell me I didn’t warn you.

2. Sit in PJ’s half the day waiting for crew schedule to call. Some days it’s half a day and other days it’s all day. When my number is low, meaning there’s a good chance crew schedule is going to call me out to cover a trip, I’ve been known to change out of my PJ’s and into a fresh pair of PJ’s at the end of the day.

3. Calls in sick. While I don’t call in sick on reserve, however tempting it may be (I’m too scared), I can’t say the same for most other flight attendants. A few flight attendants I know actually save medical and dental procedures during reserve months.

4. Sock and underwear drawer get a complete makeover. This month I actually did clean out my sock and underwear drawer, as well as the closet. I found clothing I never even knew I had, clothing I wondered why, exactly, I had, like an animal print sundress I bought on the streets of Costa Rica nine years ago. And to think I actually wore it.

5. Work trips I would never fly in a million years. Flight attendants have a tendency to work the same trips over and over. That’s what seniority is all about. You better believe I like working in coach from New York to whichever west coast city layover I can hold on the 767. But on reserve you’ll most likely find me on the Super80 working a turn in first from New York – Chicago. Nothing against Chicago, but an eight hour day ain’t worth five hours pay.

6. Spend time explaining to everyone that I’m not off, that I really am working, I’m just on call. Which is why I’m still in my PJ’s and not leaving the house. Just because I’m not actually on the airplane doesn’t mean I can have a life.

7. Watch the Weather Channel. When there’s bad weather, crews go illegal, and when crews go illegal, reserve flight attendants get called out to cover their trips. I watch the Weather Channel in order to figure out what crew schedule is going to do, so I know whether or not I’ll get a good night sleep and whether or not I dare get dressed and leave the apartment in the morning.

8. Sit on the sofa with the laptop and drinking coffee while bouncing between Gadling, Facebook and the flight service website to check open time and relative position for hours on end. What else am I going to do? I’m stuck.

9. Gets a trip and then goes into flight operations and asks every flight attendant how many hours they have on reserve. The last time I checked Grace had 40 hours. My mom had 42. Flo had 45. I had 47. I won – er, lost!

10. Look forward to days off. Thank goodness they’re finally here and reserve is officially over! It’s back to the 767 for me.

Photos courtesy of (pj’s) Jamelch, (weather channel) Dave Malkoff – flickr.com

Galley Gossip: Lindsay Lohan throws a fit when she’s denied a first class seat!

by Heather Poole on

Lindsay Lohan caused “chaos” at the airport in Tampa, Florida on Saturday morning when she was denied a first class seat on an overbooked flight, reports The Huffington Post. Chaos, their word, not mine, is a word that makes me wonder, just what kind of chaos could little old Lindsay create at the airport surrounded by hundreds of passengers?

Do they mean that she stood hovering over the ticket agent until the agent solved her problem, not allowing other passengers to check in? I see passengers do that all the time. Do they mean that she got upset when she didn’t get a seat in the cabin she bought a ticket in? Well she spent a lot of money on that ticket! Wouldn’t you get upset if you purchased something you did not receieve? Why should Lindsay be judged more harshly than we judge each other just because she’s a celebrity?

Trust me when I tell you that quite a few passengers, and I’m talking about the non-celebrity kind, complain about things that are even more ridiculous than not getting the first class seat they bought. A few months ago a passenger threw a fit because he was seated in the last row of coach. I’m sorry, I know it’s not a good seat, but SOMEONE has to sit there, maybe even you. I mean why not you? Am I wrong?

Was Lindsay wrong when she stomped her feet and told a friend traveling with her that they better come back to coach and visit her in case she dies?

You do see where I’m going with this, don’t you? Passengers can be a bit melodramtic, even celebrity passengers, when they walk on board a flight and things don’t go their way. Does that mean we have the right to criticize? I don’t know, you decide.

Maybe Lindsay behaved a little childish. Then again, maybe not. Lindsay is a celebrity and people do hound celebrities. A few years ago I had to practically stand between first class and coach the entire flight to keep passengers from bothering Magic Johnson, who, I must say, was one of the nicest passengers (celebrity or not) I’ve ever met. And last week I saw Toni Collette run through the John F. Kennedy airport holding Sage, her beautiful baby girl. The only reason I recognized her was because of the swarm of paparazzi following fast behind her to the first class check-in counter. Then a few days later I saw Jeff Goldblum placing a backpack on the conveyor belt and walking in striped socks through the security check point at the Los Angeles International Airport. The only reason I noticed him was because of all the flash bulbs going off behind me and passengers pointing their cell phones at him – click click! People have a thing for celebrities. And I’ll admit I’m one of them.

Remember that passenger I mentioned above, the one who didn’t want to sit in the last row, he also stomped his feet and threw a fit, and then he demanded that I find another passenger to sit in his seat, that I move him up to the front of the aircraft, but only an aisle seat would do! No one was swarming him. In fact, just the opposite was happening aboard that flight.

“But Sir,” I said, glancing around the cabin at all the passengers sitting in front of him who were shaking their heads no at me. “The flight is full. I can’t make someone sit in your seat just because you don’t want to sit there.”

“You’re a professional, do your job!” he demanded.

Even though we are professionals, there’s only so much a flight attendant can do on a full flight. If I have time, meaning I am not busy doing my inflight duties that need to be done before the aircraft can back away from the gate, I will ask people if they’re willing to move, but I can not make anyone move. Oh I’ll do my best, especially if children are involved, but you can’t get picky when it comes to the seat.

Now my question to Linds is why didn’t her friend in first class switch seats with her? I bet if she’d arrived to the airport and checked in a little bit earlier, she wouldn’t have had this problem. Then again, I wasn’t there and I do not know all the details. Who knows what really happened that day?

What I do know is eventually Lindsay was moved up to first class. I’m glad that she got her seat. She paid for it. She deserved it. Anyway, It’s not that she doesn’t want to sit in coach, or that coach is beneath her, it’s just who wants to be surrounded by 200 passengers analyzing her every move, like the Huffington Post did? Like we’re doing right now. That’s why I’m siding with Lindsay on this one!

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Photo courtesy of (Lindsay Lohan) The Curse of Brian, (Magic Johnson) Malingering – flickr.com

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