United States makes a fool of itself – arrests UK comedian for “sounding Cuban”

by Scott Carmichael on

You can’t make this crap up – British comedian Paul O’Grady was arrested at Miami international airport because he sounded “Cuban”.

The award winning comedian has his own TV show, and became famous thanks to his hilarious Lily Savage drag queen character.

Apparently, the fools at Miami airport thought his accent was a tad funny, and accused him of being an illegal Cuban alien.

It took officials two hours to verify his identity and confirm that he is indeed, a British comedian, and not a Cuban immigrant.

I’m not entirely sure why they couldn’t just take a close look at him, and come to the conclusion that he doesn’t even look Cuban. But that would obviously prevent Miami airport from keeping its title as one of the worst International airports in the country.

With so many tourists visiting the United States entering through Miami, the airport may want to review its policies, and ask their immigration officials to re-read the manual on how to spot an illegal immigrant. The first step is to just read the damn passport.

Mr. O’Grady spoke about the incident on his radio show, and said “I’ve been to hell, folks – it’s called Miami airport.”.

Miami Airport Turns to Disney for Customer Service Training

by Catherine Bodry on

It’s no surprise that airport personnel might need some sprucing up in the customer service department. After all, dealing with angry, delayed customers day after day is bound to make even the most serene Buddhist monk a bit frazzled. But rather than send employees to airport charm school, Miami International Airport is looking to Disney for a model of excellent customer service.

So far, 400 airport employees have attended classes at the Disney Institute. There, they’ve learned that when things go wrong, it’s not their fault — but it is their problem. Knowing that, they can, I hope, exude sympathy and understanding.

While personnel won’t be donning Mickey ears anytime soon, they’ll still be easy to spot in chipper tropical shirts. And really, it’s pretty hard to feel grouchy in a bright, palm-treed polo. Right? Rrrrrrrright….

[via Msnbc]