It’s no surprise that airport personnel might need some sprucing up in the customer service department. After all, dealing with angry, delayed customers day after day is bound to make even the most serene Buddhist monk a bit frazzled. But rather than send employees to airport charm school, Miami International Airport is looking to Disney for a model of excellent customer service.
So far, 400 airport employees have attended classes at the Disney Institute. There, they’ve learned that when things go wrong, it’s not their fault — but it is their problem. Knowing that, they can, I hope, exude sympathy and understanding.
While personnel won’t be donning Mickey ears anytime soon, they’ll still be easy to spot in chipper tropical shirts. And really, it’s pretty hard to feel grouchy in a bright, palm-treed polo. Right? Rrrrrrrright….
[via Msnbc]