Your paltry Delta miles aren’t accepted here

by Grant Martin on

If Delta Skymiles could be equated to a currency, they would be Zimbabwean Dollars.

Over the past several months, numerous changes at the Atlanta based company have brought significant detriment to the joint Delta and Northwest frequent flyer program. These modifications range from an increase in mileage fee for economy tickets (tickets to Europe, for example, went from 50K to 60K miles,) application of fees for award bookings (up to $150,) and the reduction of benefits such as free miles redeposits and system wide upgrades.

There are plenty of small annoyances, but what all of these program changes boil down to is a change in the model in which award tickets are exchanged. Formerly, supply of award miles was lower, availability was higher and the top few passengers who earned numerous miles could spend them fairly easily.

Now, supply is higher, availability is lower and the masses all generally have access to a few scrappy seats. The very few extra that are booked are done so at excruciating costs. So as a result, the airline loses less money on award bookings and gives passengers the false sense of reward with useless miles.
No passenger is in a better perspective to observe the change than he who was a Northwest Worldperks member. Over the last six months, that customer watched his counterparts at Delta reap the benefits of numerous mileage bonus offers, virtually dumping miles into the pockets of passengers and severely diluting the mileage pool.

Meanwhile, program changes continue to cut Worldperks down to the level of Skymiles and defectors leave in droves. At a poll on the frequent flyer website Flyertalk, nearly 30% of passengers queried are leaving the conglomerate to join another airline program, another 20% are leaving at year’s end and 20% are too distraught to know what to do.

Out on the underground mileage exchanges, Delta/Northwest miles have lost their value. Most don’t even bother trying to trade, and one passenger trying to exchange Delta miles for an equal number of competitor miles was laughed at. The best offer so far? A few beverage certificates.

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Passengers protest peanuts, prefer pretzels

by Tom Johansmeyer on

Blame Northwest. Or, blame the merger with Delta. Either way, peanuts are back, and some passengers are pissed.

On February 1, Northwest began dishing out peanuts on flights, which Delta has been doing since dirt was new. The timing isn’t all that hot, given a national salmonella outbreak involving Peanut Corporation of America. And then there are the people who are allergic to peanuts … they’re also far from thrilled with the change.

A commenter on the Star Tribune website (local to Minneapolis, where NWA is headquartered) wrote, “Northwest is really out of touch with its customers and the reality of allergies to peanuts.” Another chimed in, “What’s wrong with pretzels?”

Indeed, what is wrong with pretzels?

According to the Centers for Disease Control and Prevention, more than 3 million people in the United States are allergic to peanuts (or tree nuts). Food allergies cause 30,000 cases of anaphylaxis, 2,000 hospitalizations and 150 deaths every year. On its own, this sucks. On a plane, it’s worse than sitting next to a fat person.

Delta is doing what it can to prevent an in-flight disaster, creating a “buffer zone” of three rows in front of and behind a peanut-allergic person’s seat. And, the airline is advising “cabin service to board additional nonpeanut snacks.” So, flight attendants who are busy with such trivial matters as keeping order on the plane and tending to broader safety issues will have to keep track of the “peanut zone,” as well.

[Via CNN]

What strange things have been found on planes?


Too good to be true: $0 fares not for real

by Alison Brick on

Part of me thinks: They should’ve known better.

Then another part thinks: But it was in writing. It’s fair game.

Free fares on Northwest Airlines posted last Thursday were snatched up by happy travelers, then reneged a few days later. The spokesman from Delta Airlines (who bought out Northwest back in October) confirmed that it was an error and said that the only people he would honor would be those customers already in flight. The tickets for everyone else–who started planning their trips around these tickets–would be cancelled.

The fare wasn’t posted on nwa.com or delta.com–just on a few other sites like Travelocity. Most flights affected departed from the Twin Cities.

Does it come as a surprise that something like is already covered in legal print? Northwest’s fare tariff states that it reserves the right to cancel a ticket if it was bought at an erroneous fare. No doubt the airline could use the money and isn’t eager to give away free tickets willy-nilly.

But I still think that as a token of good faith, a customer service-based airline would honor the tickets. It’s easier to keep the good standing of current customers and the friends that they tell, than to gain new customers after these folks have been put off, right?

[Via Today in the Sky]

Merge your Delta and Northwest frequent flyer accounts — get 500 miles

by Grant Martin on

In this week’s chapter of “Merger Mania, Delta Devours Northwest,” lots of changes have happened to each respective frequent flyer program.

To merge the two programs, small changes in mileage earning, spending and transfer have been implemented, largely to make Northwest’s program emulate Delta. System Wide Upgrades, a feature that many Northwest flyers briefly enjoyed, will now be translated to Medallion Upgrades, a weaker, less useful tool. Northwest Platinum flyers will now earn fewer bonus miles as well; their earnings will be reduced from 125% to 100%.

The most abhorrent change to the programs, however, is the addition of an extra “reward tier” on mileage tickets. As billed, this change is supposed to provide “more flexibility” by charging more miles and providing extra seats when searching for rewards. But in actuality, it’s just another way to gouge passengers.

Think of it this way. Last year, if you wanted to fly from Atlanta to New York there were 10 options to fly for 25k miles. This year, there are 20 options to fly at 30 – 35k miles and 2 options to fly at 25k miles. And those latter flights? Only good on Wednesday redeyes on a 12 seat propeller plane.

It’s not that egregious, but you get the picture.

The (scant) good news is that we now have better, fluid access between both accounts. As of last week, passengers from each program can log in, link accounts and swap miles, which means if you have orphaned miles in either account, you can move them over. Yes, you can move elite miles as well.

You can link the accounts by going under Worldperks | Manage My Account | Link Accounts and Transfer Miles. Once you link them up, you’ll get 500 bonus miles.

If you want to read more about the details of the mergers, a good resource is Flyertalk.

Northwest flight hits extreme turbulence, injures 9

by Jeffrey White on

Nine out of 10 times, when the captain turns on the fasten seat belt sign, citing turbulence, it’s no big thing, right? A few bumps, maybe a spilled drink, and then the plane pulls out of it.

But turbulence is no joke, as passengers on a Northwest Airlines flight yesterday from Tokyo to Honolulu know.

The flight encountered extreme turbulence over Midway Island and the result was nine injuries, including a flight attendant and two passengers who are currently hospitalized for back, neck and head injuries sustained during the flight.

The Associated Press is reporting that the flight attendant is in serious but stable condition, but the condition of the hospitalized passengers is still unclear.

Also unclear is exactly what happened: Was the turbulence unexpected? How long did it last?

The Northwest flight carried 285 passengers.