Extra seat charges: big bias or svelte snobbery?

As airlines are scrambling for any shred of extra revenue they can find, some policies are getting more attention than others. The so-called “fat passenger policies,” which govern the accommodation of passengers who require more than one seat, have attracted the ire of the NAAFA. Never heard of it? It’s a new one on me, too: the National Association to Advance Fat Acceptance. On the other hand, passengers who pay for one seat and use only one seat wonder why the hell larger passengers should consume two of the airlines’ fundamental units for sale (i.e., the use of a seat on a plane) for the price of one.

Here’s the perspective that’s been lacking: revenue per available seat mile (RASM). Check “Making Sense of the Airline Industry” for a deeper look at how this measure works. Then, come back here and think about what it means for the sale of seats on planes. Cash-strapped airlines are forced to give up revenue.

United Airlines seems to have found a way to balance both sides of this argument. If there is an extra seat available on a flight, a passenger who can’t fit into one seat will be given the extra at no charge. On full flights, larger passengers can wait for a later one that has space and can occupy two seats at no extra charge.

Southwest, Alaska Airlines and Continental have policies, as well. Though the specifics vary, the armrest is pretty much the decision maker. If you can’t put it down, you can’t occupy only one seat. Southwest and Alaska Airlines require the purchase of an extra seat but will refund that part of the fare if the flight is not full. Continental, on the other hand, won’t refund the difference. In fact, the airline requires the purchase of an additional seat on each segment flown at a “hefty day-of-travel rate [read the original article, “hefty” was not my word, though I applaud the writer for being gutsy].”

JetBlue has no formal policy and claims that its larger seat size is already a step in the right direction. Delta and Northwest say that they’ll do what they can to accommodate larger passengers, but a purchase may be necessary. Virgin America asks that the big folks buy two, with one refunded if there’s an empty on the flight.

You can get my thoughts after the jump.At the end of the day, there is only one point that matters. Airlines are businesses run in the interests of their shareholders. Since most of these businesses are struggling, they need to do what they can to maximize revenue. If that means charging for two seats for passengers who can’t fit in one, so be it. If an airline feels that that’s a public relations nightmare and would rather accept the degradation RASM … it’s up to them.

It’s a numbers game – and not the numbers on the scale.

I’ve always been a believer in “pay to play.” You want a seat? Cough up. You want two? Cough up twice as much. “Buffet-style” air travel – in which you pay once and take as much as you want – simply doesn’t work.

And, I respect airlines for addressing the rights of all passengers. Everyone has a “sitting next to a fat guy” story. Yes, some are really just infantile bitching because planes are generally cramped. But, some are legitimate. A larger passenger who wants to save a few extra dollars and can’t put the armrest down is having his ticket subsidized by mine. That has an effective financial impact on me, and it’s unacceptable.

It’s not an issue of weight. However you look at it, the concern is financial. Take the word “fat” out of the equation, and it’s much easier to solve.

Fake bomb threat leads to probation

Mark Randall Rayborn will be on probation for the next four years. He was accused of telling an off-duty Northwest Airlines pilot that he had five pounds of explosives in his carry-on.

The plane was pulling back from the gate at Denver International Airport last year when Rayborn broke the news to the man sitting next to him while grabbing his bag. As a result of this episode, the flight was delayed for four hours while bomb-sniffing dogs searched the plane. All 140 passengers were screened again.

The 56-year-old gump responsible for making air travel even more difficult will celebrate his 60th birthday with the thought that he’s repaid his debt to society. Somehow, it doesn’t seem like enough.

Uniform changes, soft drinks wait for Delta and NWA

This week, Northwest employees will get some new threads. Delta has announced that the vanquished will don the mother ship’s uniforms this week, calling it “one of the first outwardly visible signs that the two airlines are now one.” More important than the employees’ new sartorial splendor, free snacks are coming back to all flights!

But, one important question remains: Coke or Pepsi? Delta and Coca-Cola, both Atlanta-based, have had a near-marriage for more than 75 years. So, does Delta want some strange, or will it honor its long-term commitment? Northwest currently serves Pepsi products on its flights.

According to a Delta mouthpiece, it could take a while to come to a landing on the “beverage strategy.” So, for now: same duds, different suds.


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Northwest flight attendants go retro before assimilation

Rumor in the underground has it that Northwest Airlines‘ flight attendants will be going retro during the last week of March, in a throwback to all of the old Northwest and Northwest Orient garb over the ages. Apparently April 1st marks the first day that staff are required to wear the new Delta uniform, so employees will be digging back into their closets to pull out the vintage gear. And as one of of the airlines with the oldest rank and file of Flight Attendants, I’ll bet that those uniforms go way back.

So which uniforms will come out? Will it be the 1980’s drab brown suits with bow ties and Russian hats? The late seventies, crazy pattern blouses? Or the old school, Northwest Orient red dresses? You can check them all out at uniformfreak.com

Either way,If you’re flying Northwest Airlines over the last week of March, keep your eyes peeled for flight attendants wearing wild vintage uniforms and wish them the best on their new careers at Delta.

How one minute can cost you $530 at Calgary International Airport

Last Friday at Calgary International Airport (right), 22-year-old Florida student Samantha Hydes learned a new lesson: Northwest Airlines is a bunch of jerks Be on time.

Hydes arrived at 7:01 AM for her 8:00 AM flight home to Tallahassee and was unceremoniously denied. She had driven in from Banff. Guess she should have driven just a hair faster, not paused so long at stop signs, and walked faster from the car to the check-in.

Northwest Airlines does “recommend” that travelers arrive two hours in advance of international flights, but Hydes said there was no mention of the one-hour rule which left her stranded. The Northwest Airlines attendant told her the computer had “closed for booking.”

According to the Calgary Sun: “She eventually booked a flight departing five hours later with Delta Airlines, Northwest’s corporate cousin, shelling out $530 above the $750 round-trip fare she’d already paid. Of that sum, $150 was for a flight change fee, said Hydes.”

Okay. She was late. But not very. And nobody told her there was a one-hour rule. Airports do need time to process their passengers, especially international ones, so definitely take your airlines “recommendations” seriously.

As for Northwest Airlines in this particular case? We think that’s lame. We are suspicious that the gate attendant stood there typing “asdfjkl;” into the computer while the 7:00 turned to 7:01.

Check out these other stories from the airport checkpoint!