United Relaunches 787 Today With Houston To Chicago Service

by Libby Zay on

After four months of testing, the Boeing 787 “Dreamliner” will once again take to the skies in North America today. United Airlines is the first to kick off service, sending the Dreamliner skyward on a flight from Houston to Chicago scheduled for 11 a.m. this morning.

Earlier this year, the federal government grounded all 787 flights due to overheating concerns on the aircraft’s lithium-ion batteries. The grounding hit both Boeing and the airlines hard, causing snags in proposed routes and forcing some airlines to lease planes. According to Associated Press, the grounding hurt United’s first-quarter earnings by as much as $11 million – which is why we questioned whether or not the 787 is ready for flight, or whether the billions of dollars that have already been invested in the planes have caused things to be pushed along a little too quickly.

But according to several sources, passengers don’t seem too worried. United spokeswoman Christen David told Associated Press the company “saw strong demand for the flight from the first weekend it opened for sale.” United is starting slowly with domestic flights, and will then move into international flights in June with a new Denver-to-Tokyo service.

United To Restart Dreamliner Flights – But Is It Ready?

by Libby Zay on

United Airlines will send Boeing 787 “Dreamliner” flights back to the skies on May 20. USA Today is reporting this date has been pushed up nearly two weeks earlier than the airline’s original plans, which would have restarted flights on May 31.

In case you haven’t heard, all 50 of these state-of-the-art jets were grounded by safety regulators earlier this year because of overheating concerns on the aircraft’s lithium-ion batteries. The grounding hit airlines hard, causing snags in proposed routes and forcing some airlines to lease planes. The St. Louis Business Journal reports Qatar Airways alone lost $200 million in revenue because of the incident.

Although investigators have not found the root cause of the problem, the Federal Aviation Administration officially approved Boeing’s proposed short-term fix for the problem late last month, setting the wheels in motion for the return of passenger flights. Ethiopian Airlines and Qatar Airways have both already resumed Boeing 787 flights, and so far everything seems to have gone along without a hitch, but we’re wondering if the billions of dollars that have already been invested in the planes have caused things to be pushed along a little too quickly.

United will kick off Boing 787 service in the U.S. during an 11 a.m. CT departure from Houston to Chicago O’Hare. Would you book a flight knowing it’s going to be on a Dreamliner, or will you wait a little to see how things pan out?

[Photo credit: Dave Sizer / Wikimedia Commons]

United Rolls Out Wi-Fi On Overseas Flights

by Reena Ganga on

It used to be that one of the few places you couldn’t get a Wi-Fi signal was at 30,000 feet, but soon there will be no excuse for being out of touch (or not getting work done) as airlines implement a dramatic expansion of onboard Wi-Fi services.

More than half of the planes flown by U.S. carriers currently offer Wi-Fi onboard, but United and other airlines are planning to up the ante by offering satellite-based Internet service en route. This not only means faster speeds, but the ability to get online during overseas flights – something not previously possible using ground-based technology.However, installing the satellite technology onto existing aircraft is no mean feat, with airlines forced to ground a plane for 15 days to get the system up and running. Engineers also have to run a series of tests to make sure passengers can get the signal strength they’re paying for. Since the shape and composition of a plane can cause Wi-Fi signals to bounce all over the place, experts have had their hands full making sure you can get can online no matter where on the plane you’re sitting.

And then there’s the cost. Installing Wi-Fi on a single aircraft sets the airline back more than $200,000 – and that’s not counting the revenue lost from taking the aircraft out of service for so long. Of course, airlines will more than make the money back in the long run thanks to the charges for using the Wi-Fi, which will range from around $4 to $23 depending on the flight.

Twenty of United’s planes are already equipped with the new Wi-Fi technology, with plans to bring that number up to 300 by the end of the year.

Check out the video below to learn more about United’s Wi-Fi expansion plans.




[Photo credit: Flickr user Robert Raines]

Everything You Need To Know About Flying With An Infant Turning 2

by Meg Nesterov on

After flying with an infant to over a dozen countries and on nearly 50 flights in her 20 months, I figured I pretty much have baby travel down to a science, as much as you can call it “science” when dealing with a person who is often unpredictable and doesn’t respond to reason. While each flight gets more challenging, I’m relishing this travel time before she has opinions on where to go and what to do, and while our baggage allowance has grown, our travel style hasn’t changed much since having a baby. As her second birthday looms in July, I’m preparing for the biggest change to our travel style: having to pay full fare for her tickets as she “graduates” from infant fare. The FAA requires that all children over the age of 2 secure full fare and sit in their own seat, while babies under 2 can fly free domestically and at a fraction of the adult fare (usually 10%) internationally if they sit in a parent’s lap. So what happens if you take a trip to celebrate your child’s second birthday and they turn 2 before your return? Do you have to buy a ticket for the whole trip, just the return, or try to sneak under the wire (don’t do that)? We asked airlines for their policy on flying with a baby turning 2.

Note: These policies ONLY apply for the situation of flying with an infant under 24 months one-way and over 24 months on the return. Unless otherwise noted, a child age 2 or over for all legs of the trip will pay regular fare.Air New Zealand – Flying with the Kiwi carrier over a birthday will mean you will need to purchase a child fare (where available) for the entire journey, 75-80% of adult fare for economy tickets. Air New Zealand offers a variety of kid activities and meals, and we think the Skycouch option is perfect for young families.

American Airlines – Here’s one policy we hope new partner US Airways will honor: children turning 2 on their trip will get a free ride home with American Airlines. You will generally pay taxes and/or a portion of the adult fare for international trips, call reservations for details.

British Airways – One of the few airlines that make their policies clear on the website (they also tell you what to do when you are booking for a child who isn’t yet born!), British Airways will offer a free return for a child turning 2. More reasons to fly British: discounted child fares, families board early, you can “pool” all of your frequent flier miles on a household account, and special meals, entertainment and activity packs (ages 3 and up) are available on board for children.

Cathay Pacific – If your baby turns 2 in Hong Kong or another Cathay destination, you’ll pay a discounted child’s fare for the return only. Note that some flights might require a provided safety seat instead of your own car seat, but all flights provide infant and child meals, and “Junior VIPs” age three-six get a special activity pack.

Delta – Delta (along with partners Air France and KLM) requires you to purchase a ticket for the entire trip if your infant will turn 2 at any time before return. The good news is that on certain international routes, discounted children’s fares may be available, call reservations for details.

JetBlue – I’ve found JetBlue to be one of the most baby-friendly airlines, thanks to the free first checked bag, liberal stroller gate-check policy and early boarding for families with young children. Of course, the live TV and snacks don’t hurt either (my daughter likes the animal crackers, while I get the blue potato chips). Kids celebrating a second birthday before flying home on JetBlue will pay a one-way fare. You can book the one-way online, but should call reservations to make sure the reservation is linked to the whole family.

Lufthansa – A child fare (about 75% of adult fare) is applicable for the entire trip. The German airline is especially kid-friendly: the main website has a lot of useful information about flying with children, including how to pass time at the airport and ideas for games to play on board, and a special JetFriends kid’s club website for children and teens. On the plane, they provide baby food, snacks, and toys, a chef-designed children’s menu and special amenity kits in premium class. A nice additional extra for a parent traveling alone with a kid: Lufthansa has a family guide service to help navigate the airports in Frankfurt and Munich.

Qantas – For flights to and around down under, the child’s age at departure is used to calculate the fare, so the infant fare is honored on the return. Qantas offers meals for all young passengers, limited baby supplies and entertainment and kits on board for kids over three. On the website, kids can also download some fun activities and learn about planes.

Singapore Airlines – Good news for families flying on one of the world’s best airlines: if your child turns 2 during the journey, Singapore will provide a seat without charge. Once they graduate from infant fare, they pay 75% of adult fare. Singapore also offers a limited selection of “baby amenities,” such as diapers and bottles, and children flying on business class or higher tickets can choose from special kids’ meals.

United – A United rep declined to clarify their policy for this specific case, only emphasizing that any child 2 or older is required to purchase a seat. Assume you will pay at least one-way full-fare.

Virgin Atlantic – Virgin charges an infant fare for the whole journey, but the new 2-year-old will have their own special seat on the return. One of the world’s coolest airlines is also pretty cool for the small set, with free backpacks full of diversions (on flights from the UK), dedicated entertainment and meals.

With all the airlines above, Junior can start accruing frequent flier miles when he turns 2. Hoping to book the whole trip with miles? In general, you’ll spend the same number of miles for your child as your own seat, while lap infants traveling on miles will pay taxes and/or a fraction of the full-adult fare (this can get pretty pricey if you are flying in premium class).

Now where to plan that birthday trip?

For tips on getting through the actual flights, check out our guides to flying with a baby, winter and holiday travel with a baby, traveling abroad, and more in the Knocked Up Abroad series.

[Photo credit: Instagram KnockedUpAbroad/Meg Nesterov]

Speed Through Airport Security Checkpoints, One Way Or Another

by Chris Owen on

As airport security checkpoints get more crowded and lines get longer, travelers are arriving earlier than ever to make that flight on time. Arrive late; miss the flight. Once at the gate, passengers may wait longer than normal as airlines juggle the start of boarding with actual anticipated takeoff time. Keeping passengers in the aircraft or on the ground too long may result in a hefty fine. While the aircraft may be ready and the flight crew willing, passengers may face delays beyond their control caused by budget cutbacks.

Frequently flying out of Orlando International Airport (MCO), I see crowds on most days at just about any time as vacationers come in town to visit Walt Disney World, Universal Studios or any one of a number of central Florida attractions. Frankly, the thought of the process being slowed down by budget cuts is terrifying to those who work out of that airport.

How terrifying? Enough to make frequent fliers re-think their game plans and look for new ways to expedite the boarding process.

Take The Express Lane
I recently re-joined CLEAR, the biometric fast pass through security at MCO. I had been a member in 2005 when the service had over 200,000 members. But shortly after a laptop with the names and detailed information of 33,000 CLEAR customers was reported stolen in 2008, the service shut down. Starting back up in 2010, I had thought about joining again but was a bit apprehensive about the whole program and lines seemed to move along pretty well at MCO anyway.

Then came talk of sequestering, budget cuts and TSA downsizing, which quickly reminded me just how much I hate lines, slow people and inefficiency. Example: On a rolling sidewalk at the Minneapolis/St Paul airport, clearly marked stand to the right, walk to the left, I made a point of educating our children that “there is no ‘mosey’ lane kids.”

Primed to take the bait of a LivingSocial CLEAR trial offer ($18 for three months, spouse included), we stopped by the CLEAR kiosk not long ago to complete registration. I answered a variety of security questions and gave prints of fingers and thumbs, along with a retina scan and a copy of my passport and driver’s license. The process took about five minutes. From what I could see, that was far longer than those observed going through the CLEAR security checkpoint.

Stopping briefly to verify their identity then right on through the normal x-ray scan without any wait has the potential to save passengers time. One TSA officer told me, without hesitation, that amount of time could be “hours if staffing is reduced.”

The main drawback with CLEAR is that it is only offered in a few airports. Besides Orlando International Airport (MCO), CLEAR service is available at Denver International Airport (DEN), San Francisco International Airport (SFO), Dallas/Fort Worth International Airport (DFW) and Westchester NY Airport (HPN).

Will I keep CLEAR after the three-month trial? Hard to say; at an annual rate of $179 per person, frequent fliers working out of a CLEAR-enabled airport will probably have no trouble justifying the price. As reports of actual government cutbacks cause longer lines, even less-than-frequent fliers could suddenly become interested, as I was.

For travelers not based by a CLEAR-enabled airport, there are other options though. To get there, we need to start by thinking outside of the United States.

Global Entry Program
International arrivals can speed up the process of entering the United States by using automated kiosks at most major U.S. airports via the Global Entry Program. I signed up for this one too because I have several international flights coming up in the next few months. The $100 fee is good for five years.

One of several Customs and Border Protection (CBP) Trusted Traveler Programs, including SENTRI (expedites crossing between the U.S. and Mexico), and NEXUS (expedites processing between the U.S. and Canada), Global Entry requires a fairly detailed online application to begin.

You’ll need your valid passport, driver’s license and a clean criminal record to get conditionally approved. A face-to-face appointment at an airport processing center completes the application.

TSA Pre✓
The TSA Pre✓ program allows some frequent fliers, invited by their participating host airline (Alaska Airlines, American Airlines, Delta Air Lines, United Airlines or US Airways), along with those enrolled in a Trusted Traveler Program, to speed through the airport screening process for domestic flights.

Odds are that if you qualify for the program through an airline, you already know about it. Those who don’t make it via airline invitation can back up to the Global Entry Program, pay the $100 for five years and enjoy the benefits.

Once enrolled in one of CBP’s eligible Trusted Traveler Programs, like the Global Entry Program mentioned above, air travelers are automatically qualified to participate in TSA Pre✓ when flying a participating airline at a participating airport.

To make that work, once signed up for a Trusted Traveler Program, travelers provide their Trusted Traveler account number in the “Known Traveler Number” field when booking travel.

That number, along with reservation information goes into TSA’s Secure Flight system and enables access to the TSA Pre✓ line at participating airports by embedding a secret code in boarding passes.

In addition to a faster lane, TSA Pre✓-approved travelers can leave their shoes, light outerwear and belts on and keep their 311 liquids packed away. Laptops and small electronics no longer have to be removed either. The program is no guarantee of expedited processing, as TSA will continue random checks, but it sure can’t hurt.

Orlando International Airport where I am trying the CLEAR membership is one of those airports.
Observing both the CLEAR line and the TSA Pre ✓ line, CLEAR seems to be the winner for speed. We’ll find out as we test both over the next few months.

[Photo Credits- Flickr user alist – tsa.gov – Chris Owen]