Inside Virgin America’s mid-continent arrival

I don’t think I actually understood the implications of Virgin America’s launch into “fortress-hub” Dallas/Fort Worth until we touched down on the tarmac.

As we taxied to our gate, I could see nothing but a endless row of silver fuselages; all adorned with the iconic blue & red “AA” logo. It felt almost as if we were silently making our way through the front gates of a modern-day Troy.

The only difference, of course, was that this Trojan horse was bright red, equipped with mood lighting, and ready to be received by a cheering crowd of residents, city officials, and the rebel billionaire himself, Sir Richard Branson. To top it off, the tarmac was host to a pen of live bulls, tent with cocktail service, and full fledged Texan barbecue – the type of spectacle I’ve come to know, love, and anticipate when Virgin wants to catch people’s attention.

And it certainly seems as if American has already taken notice. In the weeks leading up to the launch, the legacy carrier lowered fares by 20% and offered double frequent flyer miles aboard Dallas-San Francisco and Dallas-Los Angeles routes.

DFW Public Affairs Manager, David Magaña, also mentioned that American hasn’t been able to stop talking about Virgin’s arrival preceding the event, as it signifies the first of several low-cost carriers that will be entering the Dallas market in 2011. While this loosens American’s 85% share of flights from the hub, it spurs competition and ultimately lower fares for passengers.Virgin America’s first mid-continent destination comes at a good moment in the airline’s young story. They posted their first quarterly net profit (as opposed to operating profit) in Q3 of 2010 and were rated top domestic airline for the third year running in the 2010 Zagat Global Airline Survey. At this year’s Farnborough Air Show, they announced plans to more than double their fleet with a purchase of 40 new Airbus A320’s. Now, with their entrance into Dallas consummated, they’ve shown that they’re ready to make their presence tangible and (thankfully) shake thing up a bit.


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However, to make a significant impact, they’ll have to add more flights. At the moment, Virgin America will offer two daily nonstop flights between DFW and Los Angeles, and two to San Francisco. Although it plans to add a third on each route, it would require significantly more options to directly compete with the hundreds of flights per day that American and American Eagle offer.

“It signifies a second stage for the company. We knew eventually that we’d be going into the middle of the country but now seemed the right time since we’ve blanketed most of the coasts. So this is the second stage of our network development.” Virgin America CEO David Cush said in an interview on the flight.

He also emphasized the company’s dedication with hiring “creative, smart, risk-tolerant people who are willing to go out and push the envelope.” as they grow, and that they’re “not sitting back”, but pursuing the development of a “new in-flight experience” that could be ready as soon as 2012.

The night proceeded to unfold in Dallas’s emerging and surprisingly modern downtown arts district with an intimate performance by activist & music icon, Willie Nelson. Following Nelson’s recent arrest for possession of marijuana, Branson donned a shirt that read “Free Willie” and cheekily quipped that the 77-year old musician looked good after “losing six ounces”.

In partnership with nonprofit foundation Stand Up To Cancer, Virgin transformed the Winspear Opera House into a glowing red hub of its own; filled with Dallas’s elite and hundreds of donors that had gathered friends for Stand Up To Cancer’s cause.

It was an impressive occasion that only an airline leveraging Branson’s magic could pull together, and one that sent a clear signal to the rest of Dallas. Virgin America has entered the mid-continent rodeo, and is ready to take the legacy bulls by their horns.

For more information, check out Virgin America’s introductory fares and schedules right here.

Inside Virgin America’s Orlando launch (w/ Photos)

I scanned the tarmac from my window seat. No gorgeous models holding Virgin America flags. No extravagant red carpet or cocktail service set out under the inviting Orlando sunshine. No R&B icons, rock stars, or daytime soap actors to pose for the dozens of cameras lined up at the jet bridge.

I thought we might have taxied to the wrong terminal until I saw the undeniable proof that we were in the right place; Richard Branson in a fanny pack, visor, and a colorful tropical shirt, enthusiastically guiding our Airbus A320 (dubbed California Dreamin’) into Gate 109.

The day’s events unfolded rather quickly and routinely, with Branson, CEO David Cush, & Orlando Mayor Buddy Dyer all giving remarks about their excitement for the Virgin brand to be in Orange County. Guests took costumed snapshots in a theme-park-style photo booth while a lively balloon twister passed around a latex rendition of a Virgin America airplane. Within an hour or so the event was over, and the flight back to the West Coast was ready to board.

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Having attended two major launches & the premiere of ‘Fly Girls’ in the past year, I’d unwittingly become accustomed to a certain level of lavish presentation at Virgin America events. A connoisseur of Branson allure, if you will. Part of me almost expected flashing lights, loud music, & beautiful people sipping Veev on the rooftop of a hip hotel.

But the playful costumes, bright red fanny packs & family friendly theme all seemed to signify unchartered territory for Virgin America. A sensitive approach to a new and different market.
It would be hard to argue that Orlando has the same obvious sex appeal as the airline’s other 11 destinations. It’s a city that thrives on family-centric tourism & conference organizers looking to roll down their business socks; certainly not the typical tech-savvy creative class that is often drawn to the airline’s mood lighting, seatback touch-screens, and ubiquitous in-flight WiFi.

Nonetheless, Orlando attracted over 43.3 million domestic visitors in 2009 alone, and direct routes from the West Coast aren’t as plentiful as you might expect. My last flight on a low-cost carrier from Central Florida to the Bay Area was an eight hour zig-zag window-seat tour of the Midwest’s finest. A fragmented journey that quickly dulled the fond memories I had of golden Florida sunsets, a thrilling space shuttle launch, and epic mouse-eared magic.

Given the alternative, our direct four-and-a-half hour flight from Los Angeles to Orlando was a downright treat; one that I’m sure many tourists and Orlando residents will be receptive to.

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It’s been a big year for the young airline, and they’re poised for rapid expansion. They’ve announced service to five new destinations (three of which are international routes), reported their first profitable quarters since beginning operations in 2007, and placed an aircraft order that will more than double their current fleet.

Hype & spectacle or not, the launch into the Orlando market is just as significant as their entry into DFW later this year. It’s a shift in the type of destinations that the airline is targeting; high-traffic routes that are currently underserved by low-cost carriers.

Does that mean we’ll see Virgin America in Kansas City anytime soon? Probably not. They’ll have to continue pick and choose routes that are in demand and in need of better service. But with an in-flight experience that’s unmatched by any domestic carrier, I’ll be first in line to welcome such expansions; rooftop party or not.

Virgin America launches SFO/LAX to Orlando! (Update: Photos)

For all you West Coasters still wondering where California’s summer went, now’s your chance to break out the sunscreen, fanny packs, and suit up in your classiest tourist garb. This morning, Virgin America officially launched its latest routes from San Francisco and Los Angeles to the ‘fun capital’ of America; Orlando.

To kick off the route, Virgin America has teamed up with Awkward Family Photos to encourage families to upload their “most awkward” vacation photos for a chance to win a lavish family getaway. Anyone that votes before midnight tonight gets a 33% discount off their next family booking on flights to Orlando. So, if you’ve been meaning to check out the Wizarding World of Harry Potter, or the new Amway Arena – now’s your chance.

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Gadling is onboard the inaugural flight & will be uploading photos from the reception (hosted by Sir Richard Branson and Orlando mayor Buddy Dyer) as it unfolds. The airline has had a whirlwind couple of months, winning Best Domestic Airline in Condé Nast Traveler’s Readers’ Choice Awards & announcing further expansion to Cabo San Lucas, Cancun, and Dallas Fort Worth. We’ll be interested to see just how they plan to follow up on this rapid expansion.

Have questions for Sir Richard Branson or Orlando Mayor Buddy Dyer? Leave them in the comments below!

Virgin Galactic launcher delayed


We’ve covered space tourism company Virgin Galactic a lot here on Gadling. What hasn’t gotten so much discussion is LauncherOne, a rocket that would take off from the WhiteKnightTwo mother ship, the same ship that carries SpaceshipTwo. While SpaceShipTwo is a space plane that would detach from the mother ship and fly into the high atmosphere, LauncherOne is a more conventional rocket that would carry a satellite weighing up to 440 lbs into low orbit.

Originally it was supposed to start sending satellites into space a year after the space tourism business started, but now LauncherOne is in trouble. The manager of the project has left and there’s no timetable for getting the system operational. One UK satellite company has backed out of discussions about using LauncherOne.

Virgin owner Sir Richard Branson said the tourism business is still on track and will start sending tourists into the highest reaches of the atmosphere within 18 months at the price of $200,000 a pop. More than three hundred people have already signed up.

What does LauncherOne’s troubles mean for space tourism? That’s not so clear. While the LauncherOne isn’t part of Virgin Galactic’s tourism service, it makes the whole program more financially viable. Without the fees charged to satellite owners to use LauncherOne, Virgin Galactic may have to raise its prices or shove in more passengers. Will coach class come to space? Stay tuned.

[Photo courtesy Mark Greenberg and Virgin Galactic]

Virgin Atlantic ad campaign hits American airwaves for the first time in over 10 years

This morning, at an intimate press event in New York City, Virgin Atlantic announced their new $25 million worldwide ad campaign: “Your airline’s either got it or it hasn’t.” Starting the week of October 11, you’ll be seeing Virgin advertisements on television in the USA for the first time in over 10 years.

The ad, which looks like a sexy music video (and a pretty good one, at that, with a terrific cover of Nina Simone’s “Feeling Good” by Muse) is sure to appeal to a younger generation of business travelers and embodies VA’s “we’re not all buttoned up like the other airlines” allure.

Senior Vice President Chris Rossi calls the campaign a “brand redesign,” and to complete the picture, Virgin Atlantic is also ushering in a handful of new planes over the next two years (A330s) painted with a new design — in eco-friendlier paint, no less (it’s a thinner and lighter paint, and lasts seven to nine years). The new design features the brand name in huge, Gotham font letters and an updated Mustang Sally (“our scarlet lady,” Rossi calls her) carrying a far larger Union Jack flag.

The campaign isn’t just about flashy advertising, it’s also ushering in a new era of technological capabilities for the already cutting-edge brand. As early as this spring, you’ll be able to text message and make calls from your own telephone from an upper class Virgin Atlantic seat. Rossi says they’re unsure about the intrusiveness of allowing passengers to make such calls, but assures there will be a trial. “Our brand is a ‘let’s try it’ brand,” he says. Don’t screw it up, guys.

So, give the above commercial a watch and then look for it on TV as soon as the MLB Championships start. Check out the new livery below.
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