Delta airlines puts elderly woman on wrong flight due to boarding pass mix-up

Delta elderly womanIn a Top 10 of phone calls you probably don’t want to receive from an airport official: “Your grandmother was found in baggage claim.”

Eighty-year-old Nefissa Yesuf’s Sunday Atlanta to Dulles flight didn’t go quite as planned. CNN reports that airline and airport staff failed to notice that a Delta employee had allegedly given her someone else’s boarding pass by mistake. Yesuf, who is from Ethiopia and doesn’t speak English, instead ending up landing in Charlotte, North Carolina.

Yusef’s granddaughter, Melika Adem, says she received a call from the airport telling her Yusef had been found in baggage claim, crying. According to Adem, Delta gave her grandmother someone else’s ticket, and an airline employee then wheeled her through security, where no one caught the snafu. Adem also states that the name on Yusef’s boarding pass wasn’t even “close” to her grandmother’s. Fortunately, the two women were reunited Sunday evening.

The incident is under investigation by both Delta and the TSA. TSA officers are required to match boarding passes with a passenger’s driver’s license, passport, or other photo identification. Says TSA representative Greg Soule,”Every day TSA screens nearly two million passengers and utilizes many layers of security to keep our nation’s transportation systems secure,” he said. “Every passenger passes through multiple layers of security to include thorough screening at the checkpoint.”

[Photo credit: Flickr user kappuru]