“New” Delta Still Blames “Old” Weather

It was supposed to be a relaxing weekend with a group of dear friends in Maine. It sure didn’t start out that way…

On Friday afternoon, we get to JFK airport to be told by a Delta representative that our flight was canceled.

“The weather,” says the rep as if that answers everything.

“The weather? Why don’t you just wait for the weather to get better rather than canceling?” I say.

“I don’t know. It’s the pilot’s decision,” she says.

“It seems odd. It is gorgeous in New York, Boston and Maine,” I say.

“Sorry. The computer says the weather is bad.” Says the rep. She was done with us. No offer to put us on a different flight, compensate us, nothing.

Well, if the computer says the weather is bad, then it must be bad. Still, something tells me that “the computer” also finds it convenient to cancel flights and then blame the weather to avoid having to compensate travelers. This is not the first time Delta has been accused of doing this.

I will spare you the details of our adventurous trip up to Maine but I will mention that they finally put us on an alternative flight to Boston instead (somehow, the weather for that flight was OK) and a shuttle from there to Portland, ME. Needless to say, the weather was great throughout this entire trip.

I was shocked how poorly Delta treated us. They basically kept saying “Well, it’s the weather, there is nothing we can do.” I know for a fact that there are things they can do. So can I. Never flying Delta again is step one. (Unless, of course, I get a personal apology letter from Delta’s CEO, like Bruce Nussbaum from Business Week did. Yeah, right.)