Mistakes happen, and we’ve all been on both sides of errors. So, if you find that a hotel has overcharged you – or charged you for services you didn’t consume – keep a cool head. If you remain pleasant and reasonable, the situation can generally be fixed pretty quickly. On rare occasions, however, you’ll meet with a bit of resistance.
As Christopher Elliott wrote on CNN.com, the hotels have a lot at stake in not reversing the charges associated with in-room entertainment. Since it splits the revenue with a third party (such as LodgeNet), the hotel is on the hook for up to half the fee, even if the charge was erroneous. In the case that Elliott presents, the front desk staff offered to cut the charge in half.
Do not let a hotel push this alternative on you.
A charge that is not yours is a charge you should not pay. Stand your ground. Ask to speak to increasingly higher ranking personnel at the hotel. Eventually, it is more expensive for them to talk to you than it is to swallow the charge. If you have to dash out to the airport, register your objection in writing.
If you still have not been able to settle the problem, take your complaint public. Visit the many travel review sites (such as Trip Advisor) and explain your situation. Many hotels do read these reviews and reply to customer complaints there. Take action, and they will have to, as well.