Delta airlines puts elderly woman on wrong flight due to boarding pass mix-up

by Laurel Miller on

In a Top 10 of phone calls you probably don’t want to receive from an airport official: “Your grandmother was found in baggage claim.”

Eighty-year-old Nefissa Yesuf’s Sunday Atlanta to Dulles flight didn’t go quite as planned. CNN reports that airline and airport staff failed to notice that a Delta employee had allegedly given her someone else’s boarding pass by mistake. Yesuf, who is from Ethiopia and doesn’t speak English, instead ending up landing in Charlotte, North Carolina.

Yusef’s granddaughter, Melika Adem, says she received a call from the airport telling her Yusef had been found in baggage claim, crying. According to Adem, Delta gave her grandmother someone else’s ticket, and an airline employee then wheeled her through security, where no one caught the snafu. Adem also states that the name on Yusef’s boarding pass wasn’t even “close” to her grandmother’s. Fortunately, the two women were reunited Sunday evening.

The incident is under investigation by both Delta and the TSA. TSA officers are required to match boarding passes with a passenger’s driver’s license, passport, or other photo identification. Says TSA representative Greg Soule,”Every day TSA screens nearly two million passengers and utilizes many layers of security to keep our nation’s transportation systems secure,” he said. “Every passenger passes through multiple layers of security to include thorough screening at the checkpoint.”

[Photo credit: Flickr user kappuru]

Delta plane engine breaks apart over Port Everglades

by Chris Owen on

A Delta plane heading to Minneapolis had to abort its journey from Fort Lauderdale- Hollywood International Airport today as one of the plane’s engines broke apart in the air.

Pieces of the engine from the plane fell over Port Everglades where they are being recovered by investigators from the Broward Sheriff’s Department after the 7:30am attempt to take off. The plane quickly returned to the airport, making an emergency landing with no injuries reported.

Photo: Delta Airlines

Five business travel challenges for small companies to overcome

by Tom Johansmeyer on

Regardless of economic conditions, owning and running a small business isn’t easy. It’s always tough to find clients, allocate your funds effectively and maximize your bang for the buck. And, business travel is a big part of this. When you go out on the road, you know you’re committing some serious cash to the endeavor, and you want to make sure you get as much value out of it as possible.

Part of this has nothing to do with what you’re spending: you want to make sure the reasons for your business trip are smart. But, you also need to keep an eye on the expense side of this to ensure you aren’t spending unnecessarily. Business planning covers the first aspect of this, and travel planning addresses the second.

So, how can white collar travel folks spend more intelligently on business travel? Here are five ideas:

1. Forget brand: are you loyal to a particular airline? Cut those ties. Sure, you’re thinking that accumulating miles can get you free business travel later … and there is some truth to that. However, you could be spending more than the price of a ticket when working toward that benefit. Also, there may be constraints on when you can take free travel.
2. Stay a little loyal, though: even if you aren’t buying on loyalty, you should still enroll in the loyalty programs for every airline, rental car company and hotel you use. It may take longer to accumulate benefits when you spread your purchases around, but the free perks you receive won’t come at the (literal) expense of your travel budget.

3. Shop around a bit: time is money, and the hours you spend looking for a flight are hours you could sink into other business activities. So, look at your effective rate per hour (i.e., how much your time is worth). Let’s say, for example, that an hour of your time is worth $100. If you could spend an hour to save $250 on a flight, that’s a good return – swallow the pill and do some comparison shopping for airfare and room rates.

4. Look at alternatives to airline loyalty: some online travel agencies have loyalty programs. Remember to join them, as you can accumulate benefits with them as well as with the airlines. As with airline choices, though, don’t choose a particular booking site just to accumulate points. Cash comes first!

5. Play the credit card game: use a branded credit card to make your travel arrangements. Choose one for the airline you use most. So, if you have a Delta card and wind up flying American Airlines every now and then to save money, you’ll still accumulate some benefits with Delta. Just don’t forget to pay the card off at the end of the month!

[photo by codepo8 via Flickr]

Expanded Delta Airlines seating options excite tall (and cheap) travelers

by Gadling Staff on

Think about your last flight: Were you comfortable the whole time, or did you feel more like a sardine shoehorned into a tin can?I’m always the sardine – guess that’s what I get for being six foot tall and cheap.That might be changing now, thanks to some old-fashioned airline innovation.

The Sydney-Morning Herald reports that Delta Airlines is getting ready to offer “economy comfort” seating that will offer four additional inches of legroom and 50 percent more reclining.

Better yet – the new seating class is offering free liquor.The price? An extra $80 to $160 each way. High-level Delta frequent fliers will receive the upgrades for free, according to the Herald.

Five aircraft models are set to get the new seating option, including the Boeing 767.This is probably the most exciting development since some airlines started handing out those delicious Biscoff cookies on early-morning flights. After all, airlines are finding any way to tack fees onto our fares, so why not spring for a little extra comfort while you’re at it?

The price really isn’t all that bad either – and this is coming from someone who has seriously considered hiding her dog in her purse to avoid the pet surcharge.Yes, I did think about it – and no, I didn’t do it. Would you pay the added fee for the extra legroom on your next Delta flight?

[Photo: JOHN MACDOUGALL/AFP/Getty Images]

Fuel truck has a “fender bender” with a Delta Air Lines plane at Laguardia Airport

by McLean Robbins on


No injuries were reported after a fuel truck clipped a Delta Air Lines plane at New York’s Laguardia Airport Sunday, a Delta spokesperson said. The airline says all 106 passengers aboard flight 2879 were sitting down and the plane wasn’t moving when the accident occurred.

The plane has since been removed from service and sustained wing damage. The flight, scheduled to depart for Fort Lauderdale, was canceled. According to source NY1.com, a Port Authority spokesman says the driver of the fuel truck suffered cuts to his face.